We performed a comparison between Microsoft Dynamics CRM and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers."It integrates well with other Microsoft products."
"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."
"Multifeatured CRM software with good stability and scalability."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."
"It is good for sales and service maintenance. It has various integration tools."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"It offers ready-built automation and simpler configuration for workflows."
"It allows us to filter the data, create graphs, and get detailed reports."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"The workflow makes things extremely efficient and it improves effectiveness."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"They should work on improving the solution's scalability."
"We had to do some customizations on top and it got a bit cumbersome."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"It would be better if it were more secure."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"Integration capabilities can improve."
"ServiceNow's mobile app should be seamless and it is not right now."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"The solution should offer better security when it comes to storing data."
"Performance could be improved."
"There should be fewer clicks and faster integrations between solutions."
"There is inherent complexity with this tool because of the number of things that it can do."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. Microsoft Dynamics CRM is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, Siebel CRM, monday.com and Oracle CX Sales, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and JIRA Service Management.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
