We compared Mimecast Email Security and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Mimecast Email Security is appreciated for its efficient archiving capabilities and effective protection against targeted threats. Its seamless integration with Microsoft 365 also earned high marks. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Mimecast Email Security should focus on improving its administrative aspect, filtering capabilities, and ease of setup. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: Mimecast's customer service elicits varied opinions, with some customers expressing satisfaction with its responsiveness and effectiveness, while others perceive it as unsatisfactory. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: Users had mixed experiences with Mimecast Email Security's setup. Some users found it fast and uncomplicated, while others found it moderately complex. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: Mimecast Email Security is generally seen as costly, and some users struggle to justify the expense. It’s perceived as more expensive than competing solutions. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: It is challenging to measure the return on investment for Mimecast Email Security. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Mimecast is commended for its archiving and targeted threat protection capabilities. On the other hand, Mimecast faces challenges with its administrative aspect, filtering capabilities, and high pricing. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"The solution is pretty straightforward to use and easy to set up."
"It's good, it keeps the spam out."
"The solution's performance is good."
"It offers an easy initial setup."
"It does a good job for us, and its admin console is easy to use."
"Mimecast certainly helped my customers reduce phishing emails."
"The piece that is most valuable from the Mimecast standpoint will be the sandboxing feature."
"The solution is scalable."
"The best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon."
"It is mostly stable."
"Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security."
"The most valuable features of the solution are spam protection and email continuity."
"The interface is really good."
"Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack."
"Trend Micro constantly releases new versions and patches based on evolving needs."
"The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great."
"The detection rates are an area for improvement."
"While it's quick and easy, the initial setup could be more user-friendly."
"As a user, the user interface of the management console could be upgraded, for example."
"Many of our users complain that the system is blocking too many attachments. It's a good practice from a security perspective, but our users think Mimecast is doing too much. It might be something we'll have to adjust."
"Its pricing can be improved. It is a bit expensive."
"The solution's console interface was recently changed for the admins, but the previous one was much better because we could open tabs on it."
"The solution should include more AI features instead of Mimecast's more general static configuration tooling."
"They could provide a unified licensing model, including all the security features."
"The capacity handling and the scalability of the solution need to be improved since I feel Trend Micro lacks in such areas."
"There needs to be more documentation for the product."
"Sometimes malicious email gets past the email gateway."
"Trend Micro Email Security should introduce new features, improvements, and updates which are cost-effective and easy to deploy."
"The enterprise security feature needs improvement."
"The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration."
"The patch management could improve in Trend Micro Email Security."
"Trend Micro Email Security could improve by advancing its artificial intelligence in email security. There are rules that have to be configured. There should be less configuring."
Mimecast Email Security is ranked 5th in Secure Email Gateway (SEG) with 23 reviews while Trend Micro Email Security is ranked 8th in Email Security with 23 reviews. Mimecast Email Security is rated 7.8, while Trend Micro Email Security is rated 7.8. The top reviewer of Mimecast Email Security writes "It gives clients peace of mind and helps them educate their users about threats". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Mimecast Email Security is most compared with Microsoft Defender for Office 365, Abnormal Security, Microsoft Exchange Online Protection (EOP), Check Point Harmony Email & Collaboration and Cisco Secure Email, whereas Trend Micro Email Security is most compared with Microsoft Defender for Office 365, Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail and Trend Micro InterScan Messaging Security. See our Mimecast Email Security vs. Trend Micro Email Security report.
We monitor all Secure Email Gateway (SEG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.