We compared Microsoft Exchange Online Protection and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Exchange Online Protection offers seamless integration with Windows, a central alert console, and real-time monitoring of suspicious URLs. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Microsoft Exchange Online Protection could offer more training and enhance its security features. Users also requested better encryption, gray email management, and integration with non-Microsoft platforms. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: While some users found Microsoft support to be helpful and responsive, others experienced slower response times. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: Users had varied experiences setting up Microsoft Exchange Online Protection, ranging from easy to difficult. It may necessitate dedicated personnel for maintenance. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: Some users said Microsoft Exchange Online Protection is expensive, but others considered it reasonable. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: Microsoft Exchange Online Protection has proven to be a profitable investment. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Microsoft Exchange Online Protection is praised for its seamless integration with Windows and useful features like URL holding and threat management. At the same time, users say it could improve in areas such as pricing, documentation, and security features. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"Microsoft Defender for Office 365 is a stable solution."
"The most valuable feature of Microsoft Defender for Office 365 is the ease of use."
"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"It also gives me good visibility because, with Defender, I'm using a Microsoft product to defend Microsoft products. The integration was really seamless and I have wide visibility because it picks up almost everything. Literally, I can see almost every activity that happens, from the e-mail to the workstation itself."
"The product is not resource-intensive."
"The basic features are okay and I'm satisfied with the Defender."
"The technical support is good and quick to resolve issues."
"At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
"It's definitely scalable."
"It is easy to configure, easy to use, easy to add exclusions, easy to track, and easy to add anything else if you want."
"With Microsoft Exchange Online Protection, if malware is attached to a mailer, it's very easy to go into the incident alert and find out what's happening with that identity and the mail."
"The solution uses artificial intelligence and machine learning, so you don't need train it to detect something. The detection and response times are short. It's an excellent product."
"The most valuable feature is the ease of administration. Other solutions require complex administration, but Microsoft Exchange Online Protection is easier."
"Online Protection's most valuable feature is its admin interface."
"It has a really nice web-based administration console."
"We use the solution to receive emails. We do not use the calendar function as our clients are slow adaptors to the latest features."
"Since implementing it, we've seen a significant improvement in security. We no longer receive spam emails, and we're protected from various cyberattacks, including ransomware and social engineering."
"The most valuable feature of Trend Micro Email Security is effective phishing prevention."
"Trend Micro Email Security scans all email attachments because, nowadays, ransomware or malware files are sent through email attachments."
"The most valuable feature of Trend Micro Email Security is the security level it provides. The solution is efficient."
"The most valuable features of the solution are spam protection and email continuity."
"The initial setup is not overly complex."
"Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack."
"The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great."
"They can improve their security in a way where a customer can know if all their attachments are safe or not to open through a report. The solution does its job perfectly, but it never reports to the customer whether those attachments have been stopped before or not."
"Microsoft Defender for Office 365 could improve by giving customers information on techniques to prevent threats. For example, information about best practices on how to protect their own devices against hackers and scammers, such as educational information or training. This would help others have a better understanding of cyber security. Additionally, there can be more security features added."
"There needs to be an improvement in integrating the product to work across multiple operating systems, and to have better support for non-Microsoft file types."
"This product's effectiveness could be improved, in terms of detecting unwanted spam or even malware between the emails, compared to other products."
"The certification training for Defender for 365 needs to be deeper and incorporate Sentinel. I took all the security courses except one, and Sentinel isn't included."
"I'd like some additional features any product can give me to protect our environment in a better way."
"We need a separate license and we don't know how to get the license that is required."
"The company should focus on adding threats that the solution is currently unable to detect."
"We would like the solution to have more in-built intelligence in the way that it reviews potential security risks, rather than our team constantly having to update the policies."
"We have experienced issues while migrating from on-prem to the cloud. The tool needs to improve its stability."
"It wasn't easy or intuitive enough for me to start using it. So, the reason was that the solution changed."
"The reporting needs a little bit of improvement."
"It would be helpful for customers if Plan 1 features were included with EOP."
"The solution can be complex at times. It would be nice to have the on-server version. It needs to improve the stability as well."
"The price of Microsoft Exchange Online Protection could be reduced to make it more competitive."
"The management interface of Microsoft Exchange Online Protection (EOP) could be intuitive."
"There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."
"The send box needs improvement to match other products."
"The product must provide better customization features."
"The only negative thing about Trend Micro Email Security is its price. It could be less expensive."
"Sometimes malicious email gets past the email gateway."
"In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem."
"There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro."
"It is a bit expensive than the market price."
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Microsoft Exchange Online Protection (EOP) is ranked 3rd in Email Security with 34 reviews while Trend Micro Email Security is ranked 8th in Email Security with 23 reviews. Microsoft Exchange Online Protection (EOP) is rated 8.2, while Trend Micro Email Security is rated 7.8. The top reviewer of Microsoft Exchange Online Protection (EOP) writes "An effective email security solution that provides DLP, Safe Attachment, and Safe Links". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Microsoft Exchange Online Protection (EOP) is most compared with Proofpoint Email Protection, Cisco Secure Email, Mimecast Email Security, Fortinet FortiMail and Symantec Messaging Gateway, whereas Trend Micro Email Security is most compared with Cisco Secure Email, Fortinet FortiMail, Trend Micro InterScan Messaging Security, Barracuda Email Security Gateway and Proofpoint Email Protection. See our Microsoft Exchange Online Protection (EOP) vs. Trend Micro Email Security report.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.