We performed a comparison between Odoo and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Being open source, it is more affordable compared to alternatives like Oracle or SAP, and I appreciate how easy it is to customize with the available sources."
"It allows us to organize and improve portfolio management."
"The most valuable feature of Odoo is the fingerprint feature."
"I find the financial module, along with the integrations of projects and the HR human resource module, to be the most valuable aspects of Odoo."
"What I find the most valuable about Odoo is its simplicity."
"The scalability is very good. There are over 100+ end users in our company."
"The most valuable feature of Odoo is its payroll localization."
"I like the helpdesk module, and I like the simplicity of integration among their modules. All the modules are very well integrated, and you can move among the modules in an easy way."
"The solution is always stable."
"Its initial setup process for the cloud-based version is straightforward."
"The initial setup is pretty fast."
"The user interface, especially the dashboard, offers good navigation."
"The product is customizable."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"It is customizable. We have customized the CRM according to our needs."
"The whole forecasting and pipeline management is very good."
"Odoo could improve its newsletters and social media campaign features, which currently feel a bit weak."
"The authorization management needs to be improved."
"The user interface is not the best."
"The solution's reporting could be improved."
"There is room for improvement in Odoo's technical support."
"Odoo’s asset management, supply chain, and advanced manufacturing should be improved."
"There are features that cannot be opened in the community edition and from a user perspective."
"Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country."
"The support response time for this solution could be improved."
"I would like to see better integration with Zoho Creator."
"Some of our clients could not develop their requirements using the product."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."
"The MCR capabilities have some limitations."
"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."
"I would like to see more integrations and customization options in the next release."
Odoo is ranked 10th in CRM with 30 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Odoo is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Odoo writes "Offers everything we need in one system, has well-integrated modules, and is priced well". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Odoo is most compared with SAP S/4HANA, SAP ERP, Microsoft Dynamics 365 Business Central, Epicor ERP and Microsoft Dynamics GP, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and Siebel CRM. See our Odoo vs. Zoho CRM report.
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