We performed a comparison between Bitrix24 and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's a very easy-to-use product."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"Bitrix24 is a user-friendly solution that is easy to use."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"There's no installation required."
"We can customize the solution the way we want to."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"There are many features that capture customer data."
"The camera feature is valuable because it provides a look and feel."
"The solution has an efficient notification feature."
"The solution is always stable."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"There are some bugs in the mobile system."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"I would like to see improvements with Bitrix24's marketing automation."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"Bitrix24’s interface needs to be improved."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."
"The customization options for roles in Zoho CRM are currently limited."
"I would like to see more integrations and customization options in the next release."
"The MCR capabilities have some limitations."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"We would like to always email users as soon as any new features are launched."
Bitrix24 is ranked 11th in CRM with 18 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Bitrix24 is rated 7.4, while Zoho CRM is rated 8.0. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Bitrix24 is most compared with Asana, Microsoft Dynamics CRM, Odoo, HubSpot CRM and monday.com, whereas Zoho CRM is most compared with SAP CRM, monday.com, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Bitrix24 vs. Zoho CRM report.
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