We compared SAP CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: SAP CRM's customer service and support have received mixed feedback. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."
"The primary use case for us is lead creation and data management."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"The stability is good."
"We get very good support from SAP."
"SAP CRM's most valuable at a branch level."
"The tool is easy to use."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"For the most part, the solution is stable."
"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."
"The platform has a valuable lead qualification feature."
"The camera feature is valuable because it provides a look and feel."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."
"They should improve the design to make it more appealing to users."
"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."
"When features do get added, we would like the product to notify us in a timely way."
"There is no scope for integration because SAP does not allow any personal integration."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"SAP must provide a demo system for the customers."
"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."
"The product's pricing could be better."
"Certain functions have occasional performance issues."
"Zoho could be more user friendly by improving the UI of the interface."
"The solution's feature for forecast has limitations."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"I would like to see more integrations and customization options in the next release."
"The mobile application is a little complicated and could be simplified."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"We'd like the solution to be less expensive."
SAP CRM is ranked 4th in CRM with 38 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. SAP CRM is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and monday.com, whereas Zoho CRM is most compared with monday.com, Bitrix24, Microsoft Dynamics CRM, LeadSquared and Odoo. See our SAP CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
