We performed a comparison between Oracle Application Express (APEX) and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."A user interface is relatively simple to create."
"Oracle APEX's reporting features are simple yet powerful. The ability to quickly create CRUD screens has simplified many RAD discovery processes, while the APEX environment allows the product owners and dev teams to quickly understand the complex solutions and employ usage statistics to identify areas requiring improvement. The option to add external JavaScript tools in screen development enables the development of complicated mobile or web usage scenarios in rare cases where the APEX UX is not enough."
"The database is super easy to use for creating tables."
"The product is fast."
"I particularly enjoy the web builder capabilities, especially the Page Designer. It offers so many elements or components to choose from, which is a major plus for me."
"What's most valuable in Oracle Application Express (APEX) is its secure coding functionality, and the solution also has good features."
"This product will speed up development time with helpful production aids."
"It has a well-designed architecture and is a simple 3rd party application."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"The solution integrates well with other products."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"Data in reports and dashboards are easily accessible."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"When exporting, we can't export dynamic reports, only static reports. For example, when we want to export charts or tables it is only exported as a static report so we can't drop down on these reports; however, we can see this information when we are on the dashboard itself."
"The solution's layout could be improved for report generation to allow more configuration."
"Better connection and integration with non-Oracle databases is needed."
"Reporting needs to be accessed via third party tools."
"The solution does not support the Linux platform."
"I don't like the URL syntax."
"The workflow engine should be embedded in the solution."
"Connections to the application pages are not handled well and at times more than one user can be accessing an application with the same ID."
"Local solutions have lower costs."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"The capital expenditure neeed to get the tool up and running is extensive."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
More Oracle Application Express (APEX) Pricing and Cost Advice →
Oracle Application Express (APEX) is ranked 2nd in Rapid Application Development Software with 52 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Oracle Application Express (APEX) is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Oracle Application Express (APEX) writes "Very stable and efficiently translates languages for the whole user interface in minutes". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Oracle Application Express (APEX) is most compared with Microsoft Power Apps, Salesforce Platform, Mendix, Oracle Visual Builder Cloud Service and GitHub CoPilot, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Oracle Application Express (APEX) vs. ServiceNow report.
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