We performed a comparison between Oracle CRM and Pega CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The forecasting reporting section was the most useful."
"The solution is scalable."
"It is very simple."
"CRM's performance is good, we've never faced any issues with it."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"The most valuable features of the solution I like are its stability and customization."
"For the most part, the solution is straightforward."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"It also reduces the duration per call, and it ensures a first time resolution of the issue."
"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."
"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."
"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."
"The product's deployment phase was easy."
"The solution is very easy to use."
"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."
"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."
"The licensing is expensive."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"The performance could be better."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"The data visualization should be better in Oracle CRM."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."
"The UI should be improved."
"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."
"The solution has room for improvement around decisional and real-time data analysis."
"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"
"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."
"They should enable the data-driven streaming feature inside it."
"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."
Oracle CRM is ranked 7th in CRM with 31 reviews while Pega CRM is ranked 14th in CRM with 10 reviews. Oracle CRM is rated 7.8, while Pega CRM is rated 8.0. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and HubSpot CRM. See our Oracle CRM vs. Pega CRM report.
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