We compared SAP CRM and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: SAP CRM's customer service and support have received mixed feedback. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"It's very easy to find any customer-related data."
"CRM's performance is good, we've never faced any issues with it."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"It has a wide variety of use cases."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"SAP CRM is a scalable solution."
"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."
"The platform is highly scalable."
"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."
"SAP CRM's most valuable at a branch level."
"The most valuable feature for me is the flexibility to consolidate the products."
"It provides innovative ideas for implementation."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"The user interface and performance could be better."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"An improvement would be to lower the price of the license."
"I'd like to see more feature enhancements."
"Oracle CRM can improve integration and performance."
"The configuration requires a lot of technical intervention."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"The product's pricing could be better."
"In terms of stability, there are some latency issues."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"The navigation must be improved."
"SAP must provide a demo system for the customers."
"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."
"The product is very expensive."
Oracle CRM is ranked 7th in CRM with 31 reviews while SAP CRM is ranked 4th in CRM with 38 reviews. Oracle CRM is rated 7.8, while SAP CRM is rated 7.6. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Oracle CRM is most compared with Siebel CRM, Microsoft Dynamics CRM, Amdocs CRM, Salesforce Sales Cloud and Oracle Eloqua, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Zoho CRM and monday.com. See our Oracle CRM vs. SAP CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
