We compared Microsoft Dynamics CRM and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"The product is user-friendly."
"Microsoft Dynamics CRM has plenty of valuable features."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"Technical support is completely good."
"This is a scalable solution."
"The initial setup is pretty straightforward."
"Case management, incident management, and request management features are valuable."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"The most important feature is the ability to assign a plan using the manual close function."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"The most valuable feature of Oracle CRM is the organization it provides."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"It has a wide variety of use cases."
"Oracle CRM is a stable solution."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"The solution should improve the user experience in the process of creating and activating offers."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard."
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"The mobile side of the product doesn't look that great right now."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"With Oracle CRM, people report some usual downtime and frequent outages."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"The initial setup is complex, it could be improved to be more simplified."
"I'd like to see more feature enhancements."
"The user interface and performance could be better."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Oracle CRM is ranked 7th in CRM with 31 reviews. Microsoft Dynamics CRM is rated 7.6, while Oracle CRM is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Freshdesk, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Amdocs CRM, Salesforce Sales Cloud and Oracle Eloqua. See our Microsoft Dynamics CRM vs. Oracle CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
