We performed a comparison between RightScale Cloud Management Platform and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."The most valuable feature is Optima, which is something that we use quite extensively."
"With this platform, users could migrate to the cloud on the go and use public cloud services like Oracle database while integrating with their own local storage."
"It has more extensive features as compared to the other competitors."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"The solution is stable, scalable and easy to use."
"It allows us to filter the data, create graphs, and get detailed reports."
"The analytics - we like to keep track of how much work everyone is doing."
"There is a problem with integration due to invalid private node security certificates."
"Technical support is an area that can be improved."
"The solution’s pricing is expensive and could be improved."
"I would like to see Advanced Intelligent Automation."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"It's a little expensive compared to other tools."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
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RightScale Cloud Management Platform is ranked 25th in Cloud Management with 4 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. RightScale Cloud Management Platform is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of RightScale Cloud Management Platform writes "Good CMPs for cloud provisioning and excellent scalability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". RightScale Cloud Management Platform is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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