"All the business intelligence included in the tool gives more information about the cycle of the sales stage."
"What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."
"It helps the users to enroll for the benefits automatically and update their life events without the involvement of HR individuals or back-office staff. It enables a person to take action on their own. It reduces the administrative burden on HR and puts the ownership on the person that is going through the life event, whether it is having a child, taking a leave of absence, or something else. There are easy ways to integrate Workday with your common benefits. At least in the USA, it can be integrated with common benefits providers such as Fidelity, Blue Cross Blue Shield, Aetna, etc. It has got a connector that is able to connect with the vendor or the third party to which you are trying to send the eligibility file. It basically allows us to automate or set up the tool, and the integration with the provider is a lot quicker than competing tools. When it comes to reporting on just eligibility and SLSA, it is a lot more user-intuitive. Depending on the purpose of what you are doing, you can grant security rights or roles, for example, you can control whether someone is a benefits administrator doing an independent audit. Workday makes it very easy to do that. It significantly simplifies the reporting process."
"Workday is a holistic HR solution."
"This product is leaps and bounds above the competition. Part of the reason is that it is built with modern technology. It has no legacy coding in it at all."
"I would say that we have definitely seen a return on investment."
"It's easy to set up."
"The software is easy to learn and use. When compared to SAP HR and SAP HCM, the tool is easy to access and understand. We have a hierarchy and structural connectivity in Workday. There is a certification for the solution and when we do it, we become the certified partners of the company"
"The reporting feature is quite easy for a layman to use, and the look and feel of the application is good. Its security is robust. You will never find a use case that cannot be covered."
"The solution is stable."
"An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."
"The user interface can be improved."
"The user interface could be modernized somehow."
"It is good that much of the development is based on community input but often that can lead to details being ignored and small, nagging issues are ignored."
"It is very unique as compared to other tools in terms of the employee master data and how it is organized. That's why sometimes the information needs to sit in two different systems because, in Workday, it is organized differently. This issue is not related to benefits. It is more or so related to how you categorize employees. I don't think this is a problem that could be solved. Workday is aware of this. It is one of those kinds of situations that you just got to live with."
"The UI, UX (user experience) is very bad. It is not very interactive."
"It has missing functionalities. Specific countries, like Germany, didn't have the option to do payroll. Now we need to look for another product for HR."
"Workday does have a community site where people can go on and off for suggestions. They call them Brainstorms, and you can vote them up. That is something that they do well, but oftentimes, they seem to be racing to deliver something based on what a competitor is delivering. For example, if they hear SAP has this new functionality and learning that's going to be coming out, they prioritize there, which makes sense, but unfortunately, some of these Brainstorms may get neglected where the product might not be improved as quickly or as needed for the customers. You might be waiting for a year or two to get a feature that you'd like released. They should pay more attention to customer feedback and ensure that customer feedback is an essential part of their product roadmap."
"Setting up reports can be a bit tricky."
"The navigation of Workday is good but could be better."
Salesforce Community Cloud is ranked 1st in Community Platforms with 2 reviews while Workday is ranked 2nd in Cloud HCM with 50 reviews. Salesforce Community Cloud is rated 9.0, while Workday is rated 8.2. The top reviewer of Salesforce Community Cloud writes "Helps us with sales management of customer life cycles with good business intelligence". On the other hand, the top reviewer of Workday writes "The solution's interface is clean, organized, and easy to use ". Salesforce Community Cloud is most compared with Magnolia CMS and Adobe Experience Cloud, whereas Workday is most compared with SAP SuccessFactors, SAP HCM, Oracle HCM Cloud, PeopleSoft and UKG.
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@Valon I suggest you submit a new question asking about the differences between successfactors and workday. Best if you provide a bit of context - you'll get better answers that way!
correction: please read successfactors instead of salesforce (typo/autocorrect)
Hi Valon
Besides the fact that both are extremely sophisticated SaaS there is nothing in common in terms of product. Salesforce is a CRM system and Workday an HCM and ERP system.
If you want to establish comparisons "apple to apple" I would recommend to compare Salesforce against Oracle Sales/Marketing cloud, SAP and Microsoft Dynamics 365
On the Workday side I would compare it with:
a) HCM - Oracle , Bamboo HR, ADP workforce Now, Ascentis and SAP HCM
b) ERP - Oracle ERP cloud, Netsuite (owned by Oracle), SAP, Microsoft Dynamics 365 Business Central and Sage.
Hope this helps