We compared SAP SuccessFactors and Workday based on our user's reviews in several parameters.
In summary, SAP SuccessFactors is praised for its comprehensive HR capabilities, customizable reporting, competitive pricing, and strong customer support. On the other hand, Workday is highly valued for its user-friendly interface, extensive reporting capabilities, mobile accessibility, and versatile adaptability. Both platforms have room for improvement in areas such as customization options and UI simplicity. Workday excels in proactive customer service, while SAP SuccessFactors offers robust training resources.
Features: SAP SuccessFactors stands out with its comprehensive HR capabilities, customizable reporting, and strong support resources. In contrast, Workday excels in user-friendly interface, extensive reporting, adaptability to different business needs, and robust security measures.
Pricing and ROI: The setup cost for SAP SuccessFactors is considered affordable and straightforward, with flexible and varied licensing options. On the other hand, Workday offers a positive experience with fair and reasonable pricing, manageable setup costs, and no concerns about licensing., According to user feedback, SAP SuccessFactors delivers significant value to organizations, resulting in positive outcomes. Workday also shows satisfactory or positive ROI based on users' experiences.
Room for Improvement: Users have suggested that SAP SuccessFactors could benefit from enhancements in customization options and user interface simplification. Workday users have expressed a need for more intuitive navigation, better customization options, and enhanced reporting capabilities.
Deployment and customer support: The reviews show that for SAP SuccessFactors, there is a clear distinction between deployment and setup phases, with users mentioning different timeframes for each. On the other hand, for Workday, there is more variability, with some users considering deployment and setup as the same period and others treating them separately., SAP SuccessFactors stands out for exceptional customer service, with prompt and helpful assistance. Users value the support team's knowledge and efficiency. Workday also excels in customer service, with prompt, helpful, and professional support.
The summary above is based on 70 interviews we conducted recently with SAP SuccessFactors and Workday users. To access the review's full transcripts, download our report.
"The main advantage of SuccessFactors is its ability to add many types of integrations within the SAP Cloud platform. Many useful modules can be implemented alongside SuccessFactors as third-party integrations, and this capability to extend the system is a big plus."
"SuccessFactors' best features are talent management and HR Analytics."
"This solution has automatic linking and reporting features. Upgrades are hassle-free because you don't need to change everything from scratch, when compared to Meta4."
"There are a lot of features in SuccessFactors that HR can actually explore. We recently implemented a learning platform that employs the individual staff to actually manage their own learning."
"SAP SuccessFactors is one of the most robust platforms in the world today. For a unique global company, they need a platform that is compliant, such as GDP compliant in Europe. The solution delivers high quality in their core HR IS system which is called Employee Central. The system is one of the strongest and sturdiest modules that are in existence in the world."
"The most valuable feature of SAP SuccessFactors is that it is a full suite of applications to enable your employees. Additionally, it has good integration with S4 HANA. Our payroll solution is from SAP and the integration becomes much easier when using SAP SuccessFactors."
"The solution is very intuitive. Many of the things we need to do are easily accessible."
"The initial setup was pretty simple."
"There is a lot of scope for customization with this solution"
"The payroll and benefits engine is the most valuable Workday solution in my opinion. It is also easy to access."
"It's intuitive, a very usable tool and it's easy to find the data you're looking for."
"The platform itself is very robust and I generally like the reporting and analytics capability."
"This product is leaps and bounds above the competition. Part of the reason is that it is built with modern technology. It has no legacy coding in it at all."
"Workday's best features are planning and finance."
"We like the fact that this solution is very user-friendly, with a straightforward user interface."
"It is fairly easy to set up"
"The integration between the recruitment module and employee central is a big problem."
"The complete integration process between SuccessFactors modules is not at the level that all customers expect when it comes to complete HR user experience from all angles."
"I don't think SuccessFactors is quite fit for use as an employee database."
"SAP SuccessFactors can improve the recruitment module and artificial intelligence features. More powerful analytics are needed."
"Some of the screens aren't that user-friendly, older employees especially have a hard time with it. They have some problems with it."
"The pricing of SAP is quite high."
"SuccessFactors' experience management is not so user-friendly."
"There are a few features that are missing. There are specific features on the HTM, such as telecom safety, that just isn't there. It's not a very detailed solution in that sense. However, it is maybe not expected to have those kinds of features on the surface level of the product."
"The solution should be more user-friendly."
"There is a lot of complexity in the configuration of this solution."
"It is good that much of the development is based on community input but often that can lead to details being ignored and small, nagging issues are ignored."
"The security console should be made less complex."
"The user interface could be better. Everything else was fine."
"The product must include payroll features."
"Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have."
"In a future release we could like to have access to asset, supply and treasury management functionalities."
SAP SuccessFactors is ranked 1st in Talent Management with 90 reviews while Workday is ranked 2nd in Talent Management with 49 reviews. SAP SuccessFactors is rated 7.8, while Workday is rated 8.2. The top reviewer of SAP SuccessFactors writes "Offers many useful modules and integrations, and helps companies adhere to best practices". On the other hand, the top reviewer of Workday writes "The solution's interface is clean, organized, and easy to use ". SAP SuccessFactors is most compared with SAP HCM, Oracle HCM Cloud, PeopleSoft, UKG and Cornerstone Learning, whereas Workday is most compared with SAP HCM, Oracle HCM Cloud, PeopleSoft, UKG and Cornerstone Learning. See our SAP SuccessFactors vs. Workday report.
See our list of best Talent Management vendors, best Talent Acquisition vendors, and best Cloud HCM vendors.
We monitor all Talent Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.