We performed a comparison between Salesforce Einstein Analytics and Zoho Analytics based on real PeerSpot user reviews.
Find out in this report how the two BI (Business Intelligence) Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The fact that the solution is visually appealing because of its lightning interfaces can be considered one of its most valuable features"
"We have found the scalability to be very good."
"Tableau CRM is a very capable solution. It is easy to use, user-friendly, and integrates well."
"Einstein Analytics provides insights into what we are doing and how we are doing it. It tells us what benchmarks we need to hit consistently to achieve our goals. In sales, there is sometimes a disconnect between actions and objectives. We aren't necessarily going to close a deal because we call X number of people. There are some underlying skills that add nuance to these metrics."
"The most valuable features of Salesforce Einstein Analytics are the flexibility around the deployment, overall capabilities, user-friendliness, and interactiveness with the tools that came built with it."
"The out-of-the-box features are good for companies that want to try analytics and data science interventions."
"Salesforce Einstein Analytics is a simplified CRM. It's integration is good."
"The solution scales extremely well."
"Zoho Analytics is the best software for giving reports to customers and we can create any report that is required."
"The most valuable feature of Zoho Analytics is its connectivity with ERP systems and the functionality to set up different fields for leads."
"Scheduling of reports and dashboards is the most valuable feature of Zoho Analytics."
"Zoho Analytics's most valuable feature is the ability to provide excellent analytics through a single platform."
"The integration interface is very easy to use and allows you to directly connect to a variety of APIs."
"It provides insights into leads, information about the team and about various sales activities. The graphical representations in the form of charts is excellent."
"The front end of this solution including the graph generation using SQL has been most useful."
"The data source is the most valuable feature as it can perform any function."
"Improvement-wise, I feel the solution must be more robust since it is not exactly ready to handle large data."
"I would advise others not to customize because they rolled out the newer versions, which are every six months. There had to be some significant testing and verification that happened. It is important to have a strong third-party provider that is very experienced. We used Deloitte, but we evaluated Accenture, KPMG, and IBM, but we decided on Deloitte and that was a good decision for us. Having a partner who has a center of excellence or experts that could give you a lot of the tips that they've learned could jumpstart your deployment and stick to the standards."
"The price of Salesforce Einstein Analytics is quite a bit expensive for the region of Mexico. I think the price of the product could be better."
"There are some offerings like Sales Cloud, Service Cloud, and Marketing Cloud that have very useful online learning options. There need to be more avenues for self-learning with this particular solution. That would be useful."
"Einstein Analytics could incorporate something like SFIA 8 to help users understand the underlying skill sets."
"All of the timesheets and appraisal management I have not been happy with. There should be some improvements. For example, as a management team, our managers do not have access to see a summary report, such as who is on leave today or how many hours each person logged in. You have to get into individual users and see. You cannot see a summary report, the reporting is missing. There should improve the reports."
"Better pricing would make it available to more users and we would likely use it more broadly within the organization."
"They can provide more end-user customizations. There should be the possibility for the end-users to change some elements in the interface. I have a way of doing my job. My colleague may have his own way of doing his job. If I ask for a change, it'll change for everyone. It'll be good to have some end-user personalizations. I can't see many in Salesforce right now."
"The solution's tasks and project management tools are weaker than those of its competitors."
"There is a limitation that we cannot create more than 300 columns in a worksheet on Zoho Analytics."
"The tool needs to improve analysis and add more features."
"I have a lower rating when it comes to Zoho Analytics. The tool has poor performance. It needs to improve the dimensions and measures."
"The customer service and support for this solution could be improved by faster response times."
"There should be more types of graphics available for use in the reports."
"I like the solution's Query Table feature which helps me write SQL queries. We can get data from different tables and then use it to create reports."
"They should provide white labeling with a cheaper option. I know they have a white labeling feature in which I can white label Zoho Analytics with my company theme, logo, and URL, but it seems a little expensive. If they can make it cheaper, it would be great. The same is applicable to Tableau."
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Salesforce Einstein Analytics is ranked 12th in BI (Business Intelligence) Tools with 18 reviews while Zoho Analytics is ranked 13th in BI (Business Intelligence) Tools with 24 reviews. Salesforce Einstein Analytics is rated 8.2, while Zoho Analytics is rated 8.2. The top reviewer of Salesforce Einstein Analytics writes "Helpful consistent measurements, high availability, and scales well". On the other hand, the top reviewer of Zoho Analytics writes "An easy-to-set up solution that helps in the scheduling of reports and dashboards". Salesforce Einstein Analytics is most compared with Microsoft Power BI, Tableau, Databricks and SAP Analytics Cloud, whereas Zoho Analytics is most compared with Apache Superset, Tableau, Microsoft Power BI and Looker. See our Salesforce Einstein Analytics vs. Zoho Analytics report.
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