We performed a comparison between Salesforce Platform and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Amazon Web Services (AWS), Oracle and others in PaaS Clouds."We haven't had any issues with stability so far."
"The presentation is clear and easy to comprehend."
"It is a platform that allows you to get applications quickly to the end user in a secure way."
"I love the report building that is available."
"Checking out or extracting a report is just a click away."
"It is a great platform. It's definitely an improvement from the GCP application that we were using previously."
"The most valuable feature of the solution is its overall ability to manage everything, including the sales pipeline and quick creation of sales reports."
"There are no major performance issues in the solution."
"There are many extremely useful features."
"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"It is a very stable solution."
"I find the forecasting the most valuable feature. It's valuable because there are two types of forecasting, customizable and collaborative forecasting."
"The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product."
"Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"Their reporting needs to be improved. It should be easier. I don't know how, but it needs to be easier."
"Salesforce's mobile app could be better. Also, it could integrate more seamlessly with Gmail."
"The pricing of the solution is an area with certain shortcomings that need improvement since, right now, I am not sure if Salesforce Platform has any plans for start-ups or small businesses."
"When it switched to lightning, it threw me for a loop. When they changed the look and feel, I had a hard time finding things and doing what I used to do."
"We have a lot of strategic accounts and large accounts that are tied with all the growth and acquisitions across North America, being able to tag parent-child accounts in an easier fashion would be better. This is the biggest pain point is associating parent to child and being able to align and manage it better. Overall a better parent-child relationship between accounts would be a benefit."
"Instead of creating our own template, if we had some nice templates that we could pick up - if there were some Microsoft Word templates or Microsoft Excel templates in a repository in Salesforce, that would be great."
"Easier process to move to Lightning Components."
"I think the search needs to be improved so as to allow for a broader keyword search."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"The cost of this solution could be improved."
"The high price of the product is an area of concern where improvements are required."
"The user interface could be better in Salesforce Sales Cloud because it feels a little heavy."
"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."
"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"There could be an option to change the price list without creating a new quote."
Salesforce Platform is ranked 8th in PaaS Clouds with 80 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. Salesforce Platform is rated 8.2, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure and Appian, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Oracle ATG.
We monitor all PaaS Clouds reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
