We performed a comparison between Oracle ATG and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms."The merchandising part is where the business user adds and configures permissions, which is quite important for us."
"The tool's most valuable features are its integration with various scanners, OCR capability, and ability to populate the system with a lot of information. We use the workload automation feature occasionally."
"The most valuable features are all the promotion capabilities and the tiered-pricing capabilities."
"The features that help us to change the product and pricing are good. They give us enough flexibility to manage this application."
"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."
"Salesforce helps up keep track of candidates."
"The reporting features are useful."
"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."
"The product is very fast and responsive. There's no lag time when you are on the platform."
"The most valuable features of Salesforce Sales Cloud are ease of use. It is very simple for the sales team to use. You can integrate it with a lot of other systems."
"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."
"This is a stable product."
"One drawback is that the tool could be more agile in adding new features. Since the product is very big, new features aren't added continuously. However, it already meets most of our requirements for day-to-day use."
"Oracle has a cloud solution, but some on-prem features are not available in the cloud version."
"So far, with Oracle ATG, I haven't seen any good cloud-based solutions."
"There should be some sort of native integration. All the integrations that we build are completely customized. There should also be a mechanism for user surveys and product reviews. As of now, I don't see any feature related to these. It must have a provision for doing customer surveys and allowing customers to give product feedback. If I have a customer who purchased something on the website, there has to be a mechanism for a company to capture the feedback. This feature is currently not there. Similarly, if a customer wants to do a review of the product, there is no native feature for that."
"With the solution being very vast, they need to prioritize features."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed."
"An area for improvement would be the ease of configuration."
"One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"The scalability could improve by a small amount."
Oracle ATG is ranked 4th in eCommerce Platforms with 7 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. Oracle ATG is rated 8.2, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Oracle ATG writes "The solution offers a great way to share products, profiles, and user accounts across multiple sites". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Oracle ATG is most compared with Oracle Commerce Cloud, SAP Hybris Commerce, Salesforce Commerce Cloud, Adobe Commerce and NetSuite SuiteCommerce, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Zoho CRM.
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