We performed a comparison between Salesforce Sales Cloud and SAP ERP based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"It is a good platform that shows consolidation of information for our customer base."
"This product is lightweight."
"Salesforce is a very powerful tool which helps us to build that through tools like Process Builder or Flows, or even write code to achieve these scenarios."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"I have found Salesforce Sales Cloud to be stable."
"Suitable for all sizes of organizations."
"Control and governance are the best features."
"From a long-term perspective, I can say that the solution can offer a return on investment, but it may take around three to four years for our company to experience it."
"The most valuable features of SAP ERP are its stability, industry-specific package, and adaptable configuration."
"The solution can easily be standardized across processes."
"It is a stable solution...Our company has experienced a return on investment using the solution."
"The solution is very stable."
"It is an integrated application, and it has been working really well. Earlier, there were different companies for different applications for manufacturing, finance controlling, logistics, and quality. It probably was the first fully integrated application. Whenever somebody is entering any data, for example, invoice data or ordering data, everyone with a right to see this data can see it in the system."
"It is a utility-focused solution, and the deployment is very much aligned with utility service providers. If you look at the supply chain and the overall business model of a utility service provider, SAP is something that fits very well. That's because the company has invested tremendously in creating appropriate workflows pertaining to this segment or domain."
"The reporting formats could be better."
"One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"Compared to other CRM solutions, Salesforce is expensive. It is more affordable for enterprise users than for small businesses."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"The scalability could improve by a small amount."
"It is a bit pricey."
"Salesforce Sales Cloud could improve by allowing some customization of the processes with coding to avoid the problem of memory. When we use only flows in the process, which can become large flows, they are more complicated to debug and also for maintenance. It's better to invoke some Apex classes to make the process better."
"There should be better support provided to be able to migrate to S/4HANA easier."
"The user interface isn't as nice as SAP HANA's."
"SAP ERP is scalable. We have some five to ten thousand SAP ERP users."
"Presently, the solution's interface is not intuitive."
"The service could be more user-friendly in the area of transition codes."
"It could always be cheaper. There is no doubt about it."
"The flexibility in using the software could improve. I am from a product background and I've been testing a lot of applications, for example, Informatics. The UI, features, and cloud version could improve."
"It needs a more complete guidance with complete processes. Right now, it only has single transactions."
Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews while SAP ERP is ranked 1st in ERP with 100 reviews. Salesforce Sales Cloud is rated 8.4, while SAP ERP is rated 8.2. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, IQVIA Orchestrated Customer Engagement and Vlocity, whereas SAP ERP is most compared with SAP S/4HANA, Microsoft Dynamics AX, Anaplan, SAP Business One and Microsoft Dynamics 365 Business Central.
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