We performed a comparison between Salesforce Platform and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has definitely improved how we function."
"The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation."
"One can do almost everything using Salesforce's OOTB functionality without much investment."
"We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way."
"One of the main features of the solution is it is flexible."
"The solution can scale."
"The entire solution is very customizable and you are able to add many functionalities."
"It is a great platform. It's definitely an improvement from the GCP application that we were using previously."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"Learning materials, such as online courses, are readily available."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"Assignment Group history is really important to me."
"Now Platform's best features are collaboration, configurability, and customizability."
"It can integrate anywhere, and you can make any kind of workflow."
"In ServiceNow, the best features are the reports. We have more options there."
"The initial setup is very straightforward."
"I want more analytics in the platform and the addition of AI-based models, for example, predictive feedback. The Salesforce Platform needs to be more intelligent and intuitive to make it a great solution."
"Salesforce Platform could improve by having better integration with Microsoft Azure. For development, we use Microsoft Azure and there was proper integration between the two solutions. We had issues with the customer and they were logged into the Salesforce Platform. We did not have any good way of integrating those issues into the R&D. The R&D mainly uses Microsoft Azure."
"Areas of improvement can be around Engagement of Customers feature and approvals of transactional records."
"The management of Salesforce could be quite a task. Old and unusable contacts can add up over time. If I could wave a magic wand, it would be to initiate a self-cleaning feature."
"They have some limitations as a cloud solution."
"The general reports could be made easier in the Salesforce Platform. Generating needs extensive training to know the exact structure of the design. Whenever you search for something you need to know what are the exact fields that you need to view. It's not an easy process to learn."
"Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using. For whatever solution we wanted, we had to think for ourselves and design it all on our own. And, unfortunately, there were some components that were not really mature in the beginning, like Tableau for example."
"The cost of data storage is an issue once the company grows."
"The initial setup requires a lot of customization based on the individual company's processes."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"ServiceNow Now Platform's automation process needs improvement."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"The integration towards other ERP systems could be improved."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"The licensing for this solution, with respect to the user, needs to be improved."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 80 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. Salesforce Platform is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Oracle Application Express (APEX). See our Salesforce Platform vs. ServiceNow Now Platform report.
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