We performed a comparison between Appian and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Technical support is helpful."
"There is a version coming out every six months with performance improvements."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"The solution has a lot of strong features for the financial industry, it is very easy to use."
"The tool is very flexible."
"The product's most valuable feature is the low code aspect of development. We can develop an end-to-end VPN solution using a single platform."
"Even with an on-premise implementation, the scalability is still high, so it is easy to scale up."
"In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement."
"This is a development platform that provides us with a strong database and a low code environment."
"The product's most advantageous feature is platform innovation."
"Learning materials, such as online courses, are readily available."
"It is a stable solution...It is a scalable solution."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"The incident management has been the most useful feature for us."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"The solution needs more features. For example, a way to connect to our viewing database, to record, and more interface and component design."
"There could be a scope of enhancement for capturing the variety of use cases."
"I would like to see more complete university tools. For example, with UiPath, I have had a good experience related to a free course in order to provide some users some different levels of knowledge. This extra training helps users not only use the solution but to develop further within the tool."
"It is also not easy to learn. Training tutorials could be improved."
"One of the areas that Appian is working on is to improve its UI capabilities and give more flexibility to the UI."
"We would like to see more reduced latency. We would like to make sure that the scale-out factor will be much more as workloads come in."
"It has it's own built-in UI components and doesn't provide much flexibility to customize or extend those components."
"The performance is pretty good, but the distortions need to be optimized in order for it to work well."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"We would like to see AI used to automate some of the functionality in this solution."
"The pricing model is complex and needs to be both lowered and simplified."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"The basic reporting system is rather static."
"This platform is used more by large companies because it is a little bit expensive."
"The UI is very bad and needs to be updated."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
Appian is ranked 6th in Rapid Application Development Software with 57 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. Appian is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Pega BPM, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Mendix and Microsoft Azure App Service. See our Appian vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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