We performed a comparison between OpenText AppWorks and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"One of the most useful features is the code is customizable, we can make it our own."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"ITOM Discovery is a great feature."
"The integration with other tools is pretty good."
"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"Scalability-wise, it is a very good solution."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"The crucial missing element is the archival function."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"There is room for improvement in the pricing structure."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"AppWorks could be improved by including BPM simulation."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"The integration could improve."
"The solution is very expensive."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"The basic reporting system is rather static."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"The UI is very bad and needs to be updated."
"ServiceNow Now Platform's automation process needs improvement."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."
OpenText AppWorks is ranked 16th in Business Process Management (BPM) with 8 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. OpenText AppWorks is rated 7.8, while ServiceNow Now Platform is rated 8.6. The top reviewer of OpenText AppWorks writes "Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". OpenText AppWorks is most compared with Microsoft Power Apps, Appian, OutSystems, Mendix and Pega BPM, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, Appian, Mendix and Microsoft Azure App Service. See our OpenText AppWorks vs. ServiceNow Now Platform report.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
