We performed a comparison between Salesforce Service Cloud and SAP Service Cloud based on real PeerSpot user reviews.
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Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 42 reviews while SAP Service Cloud is ranked 9th in CRM Customer Engagement Centers. Salesforce Service Cloud is rated 8.6, while SAP Service Cloud is rated 0.0. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and Genesys Cloud CX, whereas SAP Service Cloud is most compared with ServiceNow Customer Service Management.
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