We performed a comparison between SaltStack and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Red Hat, Microsoft, HCLTech and others in Configuration Management."Compliance and the policies that can be set are the most valuable features."
"The most valuable feature is the UEM capabilities."
"The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was missplaced or stolen. These are the basics for me."
"The main advantage is that Intune performs its intended functions effectively."
"The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package."
"Its protection policies are most valuable. It protects mobile devices as well as individual apps. It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy."
"The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
"The tool's most valuable feature is Autopilot."
"The automation functionality has been most valuable. With a click of a button, we are able to automate provisioning, the build of new hardware and apply patches. These are all extremely important and differentiated tasks that can be automated in SaltStack."
"I want to build automation that is intelligent, part of the fabric of our environment, and is somewhat self-sustaining. I think SaltStack can help me do this."
"We monitor the configurations against CIS standards. We run CIS benchmarks and maintain configurations with higher CIS values for each server."
"It is a highly stable solution."
"The product’s most valuable feature is its ability to provide environmental security."
"The ability to programmatically describe the desired state of a single, or an entire fleet of servers, on-premises, and in a cloud environment."
"SaltStack has given us the ability to deal with systems at scale and rectify issues at scale."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"The subsequent chain of tasks, I believe, is valuable."
"You can scale the solution."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"It provides internal clients with greater transparency about their projects and deliverables."
"Identifies better ways to license software or eliminate unused software to save money."
"I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices."
"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."
"I'd suggest adding more features for macOS in Intune. There should be more functionality for managing macOS. There should be a better capability for pushing things down on macOS. Currently, Intune is not capable of managing macOS at the same level as Windows."
"The mobile and tablet-based versions need improvement because they are not completely user-friendly, compared to the web version. Also, data synchronization with our existing asset manager, the synchronization between multiple assets and multiple devices, takes a lot of time due to the security scanning. It should be reduced."
"The pricing can be expensive if you are not combining it with other products."
"The biggest problem we ever have is when something goes out of date after 30 days when nobody has logged into it. We do have a problem trying to get those back online. We've been working with Microsoft to resolve that problem, but that's been the only issue that we've had in the last few years."
"It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch."
"I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam."
"Web UI."
"A hardened set of tests would be much appreciated."
"SaltStack's features are minimal."
"It is difficult to set up."
"This solution could be integrated with more hardware for an improved offering."
"Its configuration process could be better."
"There is a little bit of pain when it comes to libraries and what is needed to run the product."
"The Express edition does not allow the option for scripting."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"There is inherent complexity with this tool because of the number of things that it can do."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"The interface is not user-friendly."
SaltStack is ranked 14th in Configuration Management with 33 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. SaltStack is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of SaltStack writes "Orchestration tool that powers automation of processes with the click of a button". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". SaltStack is most compared with VMware Aria Automation, Microsoft Configuration Manager, HashiCorp Terraform, Red Hat Satellite and Automic Workload Automation, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
