We performed a comparison between Samanage and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"If you stick to the out-of-the-box solution, it's an easy setup."
"Very good incident management, chain management and problem management features."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"Everything about the schema, including the design of ServiceNow, is great."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
"In an upcoming release, there should be more administration tools."
"The interface is not user-friendly."
"An area for improvement would be the accessibility of downloaded and compressed files."
"The pricing structure could be more budget-friendly."
"If you have advanced questions, technical support often doesn't know the answer."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The solution is lacking in the mobile application area that could be improved."
"Creating service catalog forms could be made easier."
Samanage is ranked 26th in Help Desk Software with 3 reviews while ServiceNow is ranked 1st in Help Desk Software with 211 reviews. Samanage is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Samanage is most compared with SolarWinds Service Desk, Freshservice and JIRA Service Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best Help Desk Software vendors, best IT Asset Management vendors, and best IT Service Management (ITSM) vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
