We performed a comparison between SAP Mobile Platform and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."The initial setup is not overly complex."
"It's not that difficult to set up."
"Technical support is helpful."
"Both platforms, the SAP Mobile Platform, and SAP, are highly valuable for our company because they facilitate integration, which can be expensive. It's very convenient to connect and create billing accounts through the SAP Mobile Platform."
"One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems."
"Two of the very fascinating features that make SAP Mobile Platform stand out from other platforms are its offline capability and integration capability."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"Easy to integrate with third-party applications."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"The analytics - we like to keep track of how much work everyone is doing."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"The subsequent chain of tasks, I believe, is valuable."
"ServiceNow is very easy to set up."
"The cost of the SAP Mobile Platform is high, and there is room for improvement in its pricing."
"SAP has announced that they'll be ending the support on the SAP platform."
"If it was low code or no code it would be ideal."
"The licensing model is a bit dated."
"One drawback is that SAP Mobile Platform apps are only available through the browser, making offline capability more challenging to implement."
"The toolkit to develop front end applications, especially native applications, is not that good."
"Its stability and pricing need improvement."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"There is room for improvement in price."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"Needs additional software titles and easier normalization."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
SAP Mobile Platform is ranked 12th in Mobile Development Platforms with 7 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. SAP Mobile Platform is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of SAP Mobile Platform writes "Flexible, well-designed, and offers good scalability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". SAP Mobile Platform is most compared with Android SDK, OutSystems, Ionic, IBM MobileFirst and Appium, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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