We performed a comparison between ServiceNow Discovery and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"The most valuable feature of ServiceNow Discovery is its performance."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"I find that the Discovery and scripting features are the most useful."
"The biggest advantage of ServiceNow is the value that it brings."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"The overall functionality of Zabbix is very good. The monitoring of bank applications that Zabbix provides is great. The information is displayed on a dashboard that is easily viewed."
"I really enjoy network traffic triggers that allow us to check traffic threshold from ISP."
"Health and communication links availability."
"Zabbix helps to save time."
"Simple network monitoring that is easy to install and manage."
"Dashboard and the customization of the items and triggers are the most valuable features."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"ServiceNow Discovery should improve its cloud capabilities."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"It creates quite a bit of duplication, so that needs to be fixed."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"Look and feel."
"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."
"Having a more customizable interface and dashboard would be an improvement."
"For us, the initial setup was complex"
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
"The server monitoring could be better."
"The documentation could be improved."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews while Zabbix is ranked 1st in Server Monitoring with 100 reviews. ServiceNow Discovery is rated 8.0, while Zabbix is rated 8.2. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and Device42, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our ServiceNow Discovery vs. Zabbix report.
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