We performed a comparison between ServiceNow Discovery and Tanium based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"This solution provides excellent insights."
"The biggest advantage of ServiceNow is the value that it brings."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"The initial setup is pretty straightforward."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"The interrogation piece was the most valuable feature because it was very detailed."
"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."
"I like the tool's incident response and security patching."
"The product is granular and can build complex roles compared to other EDR vendors."
"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."
"The security features are very valuable."
"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."
"I would say Tanium is the best tool for vulnerability management."
"It is one of the most costly applications in terms of subscription costs."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"They can expand on the plugins for some of the other tools."
"Without improvement in the patters, applications can't be discovered"
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"The solution is too high priced."
"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."
"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."
"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."
"The most painful thing is the interface. It's a bit unclear sometimes."
"The solution needs to improve the reporting and tracking capabilities."
"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews while Tanium is ranked 9th in Server Monitoring with 15 reviews. ServiceNow Discovery is rated 8.0, while Tanium is rated 7.4. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of Tanium writes "Useful tool for vulnerability management and deploying applications, needing improvement in its OS upgrade". ServiceNow Discovery is most compared with Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic, Lansweeper and SolarWinds Server and Application Monitor, whereas Tanium is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Microsoft Configuration Manager, Qualys VMDR and BigFix. See our ServiceNow Discovery vs. Tanium report.
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