We performed a comparison between Microsoft Configuration Manager and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can remote control or RDP. That has been the most valuable because we can go into one console and can get to anything we want. Instead of going to all these different consoles, we centralized everything."
"This solution captures all the devices in our infrastructure."
"The solution effectively handles inventory management, deployment, and reporting."
"It gives us the ability to set up schedules, according to what our security requirements are, to automate the patching of our servers and desktops."
"One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined process has significantly improved our software distribution workflows."
"There have to be made some improvement in WSUS and control in other non-Microsoft products updates."
"Provides great insight into the functionalities of the data scope."
"I like the data collection."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"It is a stable solution...The initial setup of the product is straightforward."
"The service management and operations management modules are valuable."
"This solution provides excellent insights."
"I am impressed with the tool's incident problem change management."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"It has given us an understanding of each layer from a server application."
"Devices like smartphones and tablets are managed very well on VMware, however, they are absent in SCCM. I could configure iPad from the VMware site and it was done very easily. It should be just as possible on SCCM."
"I would like to see some improvements in WSUS and control of other, non-Microsoft, product updates."
"The product needs to improve scalability."
"The tool's deployment is difficult. Microsoft needs to improve documentation with videos."
"The reports are too busy. They could be simpler. I'm a technician, so I don't care how pretty the reports look. They should be easy to read. I'm designing this for production folks. They need to read the reports quickly when they're patching in the middle of the night."
"The operations could be faster and you need some patience with this tool."
"SCCM does not scale well, which is one of the reasons we are not going to continue to use it."
"The tool's deployment is complex and depends on the architecture you want to implement."
"Technical support has not been helpful when we have come across problems."
"It is one of the most costly applications in terms of subscription costs."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
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Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. Microsoft Configuration Manager is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, Microsoft Intune, BigFix and BMC Client Management, whereas ServiceNow Discovery is most compared with Tanium, AWS Cloud Map, ScienceLogic, Lansweeper and SolarWinds Server and Application Monitor. See our Microsoft Configuration Manager vs. ServiceNow Discovery report.
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