We performed a comparison between ServiceNow and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"It offers ready-built automation and simpler configuration for workflows."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"ServiceNow is easy to use and has a user-friendly interface."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"The ability to embed help information onto the screens."
"Local solutions have lower costs."
"The discovery of assets could be improved; right now they only allow for one domain."
"The solution’s pricing is expensive and could be improved."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The user interface for accessing assistance sometimes disconnects."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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ServiceNow is ranked 1st in IT Asset Management with 211 reviews while Symantec Asset Management Suite is ranked 26th in IT Asset Management. ServiceNow is rated 8.4, while Symantec Asset Management Suite is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Symantec Asset Management Suite is most compared with .
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.