We performed a comparison between ServiceNow and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have found change management and CMDB to be very useful."
"The most recent addition of SAM Premium is a game changer for many organizations."
"The most valuable feature is the flexibility of development for customization."
"ServiceNow is easy to use."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"Good stable and scalable solution."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"The two most valuable features are the portal and reporting."
"It's too complicated and there are too many options."
"The discovery of assets could be improved; right now they only allow for one domain."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"An area for improvement would be the accessibility of downloaded and compressed files."
"There should be fewer clicks and faster integrations between solutions."
"Their GUI could be updated."
"It needs better integration with other tools like Jira."
Earn 20 points
ServiceNow is ranked 1st in Help Desk Software with 212 reviews while TeamSupport is ranked 42nd in Help Desk Software. ServiceNow is rated 8.4, while TeamSupport is rated 7.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas TeamSupport is most compared with . See our ServiceNow vs. TeamSupport report.
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