We performed a comparison between ServiceNow and Temenos Quantum based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"ServiceNow is easy to use and has a user-friendly interface."
"It's actually easy to understand."
"Easy to integrate with third-party applications."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"The look and feel is a valuable benefit for adoption."
"The workflow capability for easy setup is powerful."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"You can build your own customized, native, mobile applications in an efficient matter."
"The best feature is the Kony Studio, which is the product that is used to develop interfaces."
"The best thing about Temenos Quantum is how it smoothly connects with Temenos Fabric. This simplifies our quantum application by handling identity, authentication, and security tasks seamlessly, saving us from extra coding."
"The initial setup of Temenos Quantum was easy."
"Comparing other solutions with Temenos Quantum, the later is less mature and presents several issues. Implementing Temenos Quantum has been challenging, resembling a nightmare compared to the smoother experience with the other."
"We can use a single channel to create an interface for iOS, Android, and other channels."
"Its greatest advantage lies in its exceptional security and robustness."
"You can do rapid development across multiple platforms."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"If you have advanced questions, technical support often doesn't know the answer."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"Complexities in the organization made the initial deployment complex."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"Temenos Quantum needs to improve its usability. It lacks information on the network. We have to contact the support when we are stuck with something."
"Some features are only enabled for paid users. It would be much better if they enabled those features without having to pay. I would also like to see them publish information about future technologies on the Home screen under a separate tab. That would be an improvement."
"The technology of the solution needs an update. It is deficient in terms of connectivity."
"One area where Temenos Quantum could improve is in the flexibility of widgets and additional libraries."
"There is definitely room for improvement, especially in the areas of AI, AR, and DR for mobile and web applications"
"Temenos Quantum is not quite stable yet."
"Using the API manager can be complicated when you're dealing with multiple teams, projects, and APIs. Quantum doesn't have user-based access, so I can't restrict parts of the project to specific users."
"When developing our application, we also encountered certain issues related to delays and time-consuming builds."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while Temenos Quantum is ranked 19th in Rapid Application Development Software with 15 reviews. ServiceNow is rated 8.4, while Temenos Quantum is rated 7.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Temenos Quantum writes "Though a secure tool for building applications, there is a need to improve its stability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Temenos Quantum is most compared with OutSystems and Microsoft Azure App Service. See our ServiceNow vs. Temenos Quantum report.
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