We performed a comparison between IDERA Uptime Infrastructure Monitor and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"The look and feel is a valuable benefit for adoption."
"Identifies better ways to license software or eliminate unused software to save money."
"The workflow capability for easy setup is powerful."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"Makes ticket information easy to access."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"Good stable and scalable solution."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"The Wi-Fi side needs improvement."
"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The pricing structure could be more budget-friendly."
"Compared to other products that I have been using, it is not as user-friendly."
"There is room for improvement in price."
"The discovery of assets could be improved; right now they only allow for one domain."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
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IDERA Uptime Infrastructure Monitor is ranked 61st in Network Monitoring Software with 5 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. IDERA Uptime Infrastructure Monitor is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of IDERA Uptime Infrastructure Monitor writes "It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IDERA Uptime Infrastructure Monitor is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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