We performed a comparison between IDERA Uptime Infrastructure Monitor and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"The look and feel is a valuable benefit for adoption."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"Change management is most valuable."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"The solution is stable, scalable and easy to use."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"We always get good support."
"The Wi-Fi side needs improvement."
"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
"The utilization of AI in ServiceNow needs enhancement."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The visuals are the one area where there is opportunity for improvement."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"The product’s standard user experience is not the best."
"Its stability and pricing need improvement."
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IDERA Uptime Infrastructure Monitor is ranked 61st in Network Monitoring Software with 5 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. IDERA Uptime Infrastructure Monitor is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of IDERA Uptime Infrastructure Monitor writes "It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IDERA Uptime Infrastructure Monitor is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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