We performed a comparison between ServiceNow and VMware Aria Automation based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"If you stick to the out-of-the-box solution, it's an easy setup."
"It is user-friendly and simple to use."
"Identifies better ways to license software or eliminate unused software to save money."
"The most valuable feature is the flexibility of development for customization."
"The solution has very good automation tools."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"We have it deployed in a highly-available environment and scalability is nice because we just had another ESX host and then we are able to increase the capacity."
"Our speed of provisioning has improved. We used to build systems manually, which would take four hours or a day. Nowadays we're able to spin something up off a template... and it takes about 20 minutes."
"It benefits the speed of our development, and the speed of anything we test and send through to production."
"The product's most valuable features are ease of automation."
"It is probably 90 percent quicker to get something out the door than it was before. For developers, depending on who is building VMs for them, sometimes they request anywhere from 20 to 100. Now, we can deploy them in a matter of an hour, where previously it might have taken me three days to deploy out 100 VMs."
"quality-of-latest-release; Compared to the earlier versions, from my experience, the upgrade process is easier; for example, the compatibility checks. I also don't need to go and find out the resources that are required. It tells me in one report what the current environment is like and, if I want to go to the next level, what things I need to take care of. Based on that I can make things happen."
"Our QA department is able to spin up a new instance of Windows virtual machine and test whatever use case they have, then turn it back down whenever they are done."
"We also use it to pre-install the applications that the people selected when they ordered the machine, so they get a fully functional machine."
"Service mapping could be less complicated."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"Transparency in the pricing model needs to be improved."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"It's a little expensive compared to other tools."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"The solution’s user interface could be improved and given a better design."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"The stability is okay, but could be improved. We sometimes receive strange errors, which can only be solved with specialists."
"The product's features for hybrid cloud integration could be better."
"We would like them to improve the automation part. This is an upcoming area that we would like to focus on."
"I don't find the solution to be intuitive and user- friendly. The GUI is really complicated. Tracking down logs and errors is very hard. Then, it takes a specialized JavaScript person to build. Also, I'm not sure how the upgrades are going now, but they definitely need to evolve the upgrade process. Finally, the logs are very generalized. Giving more of an indicator of what's actually going wrong, rather than just a generic error code, would help."
"We upgraded twice. The last upgrade was a bit problematic."
"I don't think it's intuitive or user-friendly. I think it's a good tool. Any automation tool, these days, the learning curve is kind of high. You're teaching sysadmins who never developed stuff. Maybe they modified a little bit of code and now you tell them, "Hey, here's the tool, use it." But you have to know a little bit of DevOps. So you have to train them how to do the scripting."
"In terms of usability, It has had its challenges. It requires a lot of custom code to integrate into our environment. It can take a little while to get it to do what we want, takes some code instead of having built-in functionality. Part it is how we use it. It would be a lot easier to use in a greenfield scenario versus brownfield, which is the way we using it."
"I would also like to see them streamline the install. It's split between Windows and Linux appliances, and it would be easier if it was all appliances. I think they're going that way."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow is rated 8.4, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and IBM Turbonomic.
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