We performed a comparison between ServiceNow and VMware Aria Cost powered by CloudHealth based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The solution's initial setup process is easy."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"Everything about the schema, including the design of ServiceNow, is great."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"The solution is good for cloud cost management."
"The pricing is rather competitive right now."
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."
"The most valuable thing I have found is the cost saving recommendations"
"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."
"It's stable. For report presentation, it's been fast."
"This solution is fast and very easy to understand, even if you are not a technician."
"If you have advanced questions, technical support often doesn't know the answer."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"The product’s standard user experience is not the best."
"Licensing costs are very high."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"Integration capabilities can improve."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The performance and accuracy of Cloud Health need to be improved."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."
"If you are working with the OS you need help and other connectors to get more information."
"They should provide information or tools to tune the cloud resources according to the environment size."
"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"The Perspectives feature could be better."
More VMware Aria Cost powered by CloudHealth Pricing and Cost Advice →
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Cost powered by CloudHealth is ranked 15th in Cloud Management with 9 reviews. ServiceNow is rated 8.4, while VMware Aria Cost powered by CloudHealth is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Cost powered by CloudHealth writes "Useful for Cloud transparency and visability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Cost powered by CloudHealth is most compared with Azure Cost Management, IBM Turbonomic, VMware Aria Operations, Cloudability and CloudCheckr .
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.