We performed a comparison between Symantec Endpoint Security and Trellix Endpoint Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Users praised Symantec Endpoint Security for its regular virus signature updates and comprehensive administrator's console. Trellix Endpoint Security is highly valued for its easy administration options and reliability. Reviewers said Symantec Endpoint Security could improve its graphical interface, Linux support, and scanning capabilities. Reviews suggest that Trellix could reduce resource consumption and improve user-friendliness.
Service and Support: Some users said Symantec customer service was helpful but slow, while others have expressed general dissatisfaction with support. Some users have found the support for Trellix Endpoint Security helpful and reliable, while others have encountered ineffective assistance and communication problems.
Ease of Deployment: Some users said Symantec Endpoint Security was easy to set up, while others struggled with the installation. Deployment time varies depending on the customer’s environment. The setup process for Trellix Endpoint Security varies in difficulty, depending on the user's experience with McAfee and general technical expertise.
Pricing: The cost of Symantec Endpoint Security depends on the licensing terms and necessary security components. While some users find the price acceptable, others believe it could be more affordable. Some find Trellix’s price reasonable and competitive, while others believe it could be lowered.
ROI: Symantec Endpoint Security demonstrates strong stability and incident prevention, leading to reduced downtime. It offers a favorable return on investment. Trellix Endpoint Security provides significant time savings.
"It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."
"This is stable and scalable."
"The console is easy to read. I also like the scanning part and the ability to move assets from one to the other."
"NGAV and EDR features are outstanding."
"Fortinet is very user-friendly for customers."
"It is a scalable solution...The initial setup of Fortinet FortiEDR was straightforward."
"The stability is very good."
"We have FortiEDR installed on all our systems. This protects them from any threats."
"Can detect and prevent attacks that are exploring common software vulnerabilities."
"The IPS function (with no firewall needed to be installed in the SEP client) is quite good."
"The pricing is pretty good."
"Symantec End-User Endpoint Security is a stable solution."
"Easy to use solution."
"Some of the features that were important were a built-in firewall and device control."
"The antivirus and antimalware features are good."
"The product has been quite stable."
"Would benefit with the addition of DLP features."
"I like trap prevention DNS and threat prevention."
"The product is quite user-friendly."
"Their malware detection rate is excellent for all type of devices and the anti-theft products are good and easy to use."
"We like the management of the ePO, and we like the management console."
"The most valuable features of the solution include DLP (data loss prevention), CASB (cloud access security broker) functionality, endpoint encryption, and cloud workload security."
"The product helps us by contacting us if there are any virus attacks on our system."
"The product’s stability and security features enhance user protection and organizational security."
"It takes about two business days for initial support, which is too slow in urgent situations."
"Detections could be improved."
"Cannot be used on mobile devices with a secure connection."
"The dashboard isn't easy to access and manage."
"The solution is not stable."
"I haven't seen the use of AI in the solution."
"Integration with Azure and SaaS provisioning tools could improve Fortinet FortiEDR."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"This solution is resource-heavy."
"It is only available to use on computers with higher-end specs."
"Technical support could be more responsive."
"They lack the visibility you get in a heuristical, artificial, AI type of product, like a next-gen antivirus."
"The solution could improve by having a better graphical interface."
"Every time an OS comes out, I have to upgrade the Symantec product. They don't know how to patch it. If they would produce a patch instead of uninstalling or installing over the current version and rebooting I'd be a lot happier with the product."
"About four years back, Symantec's signature was very heavy and their signature patch was around 200MB or 300MB files."
"The technical support could be a bit better."
"Its pricing needs to be improved."
"The platform needs improvement in terms of handling heavy databases."
"The software download features could stand improvement."
"The local technical support could be better."
"An area of improvement for this solution is to make it easier to manage."
"On the next release, they should build an easier way to see a repair option within the McAfee icon on your system tray. If there was an issue, you should be able to contact the user or just right-click on "repair". That would be a very good feature to add. That could be a place of improvement, just adding that button, or customizing it."
"The solution needs to offer better local technical support."
"I would like to have the ability to have more control over the deployment in the next release. If you have this console in the cloud, you cannot make pilot groups for deploying the agents. We only have the current group. So, as soon as you inject the software, it will go directly into production, which doesn't work for us. We need to build up pilot groups slowly. We already requested to have this feature on the cloud, and we are still waiting."
Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 139 reviews while Trellix Endpoint Security is ranked 12th in Endpoint Protection Platform (EPP) with 94 reviews. Symantec Endpoint Security is rated 7.6, while Trellix Endpoint Security is rated 8.0. The top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". On the other hand, the top reviewer of Trellix Endpoint Security writes "Good user behavioral analysis and helpful patching but needs better support services". Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Trend Micro Deep Security, whereas Trellix Endpoint Security is most compared with Microsoft Defender for Endpoint, Trellix Endpoint Security (ENS), CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Cisco Secure Endpoint. See our Symantec Endpoint Security vs. Trellix Endpoint Security report.
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I would look at Trend Micro's Endpoint Protection as well. The client is light weight and there are many features and benefits that comes with their service offerings. Some offerings are port security, Ransome ware scanning, Smart Scan and standard scan features which utilizes the processor of the workstations as opposed to having one server using it's resources to scan the client workstations. The firewall client also makes a great proxy server to restrict end user access to unapproved/untrusted sites. There is a really great messaging security server tool for exchange as well. They offer Hosted Email Security (It's bundled with the Worry Free Business Security Advanced Package) which acts as a pre-check or scanning buffer between the web and corporate edge network. Trend Micro also has protection for mobile devices as well.