We performed a comparison between Symantec Endpoint Security and Webroot Business Endpoint Protection based on real PeerSpot user reviews.
Find out in this report how the two Endpoint Protection Platform (EPP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Additionally, when it comes to EDR, there are more tools available to assist with client work."
"It is stable and scalable."
"Forensics is a valuable feature of Fortinet FortiEDR."
"The stability is very good."
"Fortinet has helped free up around 20 percent of our staff's time to help us out."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"Fortinet FortiEDR's firewalling, rule creation, monitoring, and inspection profiles are great."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"The solution is easy to use."
"The solution is completely scalable."
"Its ease of use in deploying it and regular updates are most valuable."
"The application and device control functionality is good. We are able to see which applications are installed using the product management dashboard."
"Endpoint Protection is the next generation. It covers antivirus, spamware, ransomware..."
"It is easy to use. Its interface is user-friendly. So, anybody can use it very well, which is a good thing."
"With Symantec, I always know this tool will be reliable and with the latest protection."
"It seems to be user-friendly. Our users seem to like it for the most part."
"It is an easy-to-use and easy-to-configure product."
"I haven't observed any of the instabilities in the solution. It is a stable solution."
"Speed"
"Its ease of installation is valuable. It has been a low-resource tool and the continuous updates in the past have made it attractive from the standpoint of the trust level on the protection."
"Webroot's tech support is pretty good; they've given me some pointers."
"The Webroot cloud console is very powerful."
"They have a lot of features integrated from way back, which shows that the product developers know exactly what they're doing."
"We've not had any issues with scalability. If an organization needs to expand, they can do so quite easily."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced."
"FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."
"Everything with Fortinet having to do with their cloud services. They need to invest more in their internal infrastructure that they are running in the cloud. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. So it causes some performance degradation."
"Detections could be improved."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"There's room for improvement in the quick response time and technical support for integration issues, especially when dealing with multiple vendors."
"Every time an OS comes out, I have to upgrade the Symantec product. They don't know how to patch it. If they would produce a patch instead of uninstalling or installing over the current version and rebooting I'd be a lot happier with the product."
"The support from Symantec has been poor in my experience. They did not have the knowledge to help us with the issues we were facing."
"It can maybe send notifications when there is an update and everything is successful."
"The technical support could improve because when you reach level one support there is a lot of delays."
"Must push to EXE files to the endpoints."
"We must have complete dissolution with advance care protection but we are finding out that we need more Symantec technical specialists. We have identified a need to hire at least one more technical specialist familiar with Symantec to improve our solutions capabilities."
"The solution is very difficult to uninstall. There isn't really a way to uninstall the product at all, which is quite a headache."
"The platform itself can be improved as there's no way to track how infections get into the organization."
"There needs to be more advanced analytics. It would make it a more powerful antivirus solution within the marketplace."
"Since they're dealing with multi-core environments now, the best option would be for them to enhance the product so that the product can automatically do an assessment on the machine."
"The reporting is the weakest part of the Webroot console. Frequently, I export to Excel to massage something into it to pass on to others."
"One of the biggest pain points is that it's not really ransomware-oriented. They will be able to catch some, but that's where Sentinel One is a better player compared to Webroot."
"We need more control over when upgrades to the app are rolled out."
"Its detection capability for certain attacks should be improved. It should have better and wider detection for certain malware attacks. It could also have some sort of RMN."
"They should provide more information on the type of cyber attacks."
"Usually, when it comes to reliability, McAfee and Norton are at 99 percent. Webroot's percentage is lower. It is 94% reliable in terms of what it catches, but you're trading that percentage for customer satisfaction because your computer isn't being constantly told that it just blocked something, or it just did something."
More Webroot Business Endpoint Protection Pricing and Cost Advice →
Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 140 reviews while Webroot Business Endpoint Protection is ranked 34th in Endpoint Protection Platform (EPP) with 30 reviews. Symantec Endpoint Security is rated 7.6, while Webroot Business Endpoint Protection is rated 8.2. The top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". On the other hand, the top reviewer of Webroot Business Endpoint Protection writes "Lightweight and not hard to set up however, does not offer good reporting". Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Trend Micro Deep Security and Cortex XDR by Palo Alto Networks, whereas Webroot Business Endpoint Protection is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Huntress, HP Wolf Security and Cynet. See our Symantec Endpoint Security vs. Webroot Business Endpoint Protection report.
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