What is our primary use case?
We use this software to back up all of our servers, databases, and log files as well as create bare metal recovery backups incase a server fails.
When a server has failed in the past, Nakivo's been a great help as it's able to restore an entire operating system with its configuration and files basically everything. Therefore, when a server failed we simply wiped the drive and restored everything via Nakivo and haven't had a single problem. We've never had a restore operation fail on us due to a corrupted backup.
This amazing software is highly recommended. We also use it on our Hyper-V environment and it's able to restore directly into Hyper-V and start the VM with no configuration required afterwards as it's a 1:1 replica of the server.
How has it helped my organization?
Nakivo improved our backup environment as it added yet another backup for us to have.
We use multiple backup software like the Windows Server backup, EaseUS TODO Backup, and SQL SMSS DB Backup including other third-party backup software dedicated for their software.
Nakivo's able to do everything these programs can do and is able to work with NAS shares, SMB shares, and many others. The best part about it is when we've ever tried to restore to verify the backups we've never had a problem in the four years and we regularly verify the backups every three months.
What is most valuable?
One of the most valuable features we've been using is the whole system backup. It works the best out of so many different applications without a doubt. The ease of use management server website, reliability, email notifications if the job is unsuccessful (and successful), and the performance are top-notch. It uses all the bandwidth available if not limited and backs up entire servers with all data about four times faster than Windows Server Backup and EaseUS TODO Backup.
What needs improvement?
One of the things I liked least about this software is when an update was pushed to one of the servers we had, somehow we didn't receive the update and needed some quick troubleshooting. That said, the customer service team was able to help out within the hour and was amazing and very helpful from the first reply. Like you cant go wrong with their customer support team. If you have a problem, an inquiry, or just a general question about what you can do or how else you can incorporate it they will answer your question to your satisfaction within the first two replies - unlike a lot of other support teams that just follow scripts and procedures, these guys get right down to the point from the first email.
For how long have I used the solution?
I've used the solution for about four years.
What do I think about the stability of the solution?
We verify backups every 3 months and have never had a single problem with them over four years. They are highly dependable.
What do I think about the scalability of the solution?
The product is 100% the best in terms of scaling. It offers high-speed transfers for both restores and backups and doesn't congest networks even without bandwidth throttling.
How are customer service and support?
They reply with a useful answer within the first two emails from starting the case. They are very knowledgeable people and don't follow a useless script like many big companies.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We used the Windows Server Backup which was unreliable.
We also used the Easeus TODO Backup, which had lots of failed backups due to files in the network sharing in the same folder as the backup job (previous backups causing errors).
How was the initial setup?
The setup is very straightforward once you figure out what needs to be done.
What's my experience with pricing, setup cost, and licensing?
The solution doesn't require that many resources for the actual virtual machine/dedicated server for its software. It is very efficiently designed and has very high performance without congesting the network.
Which other solutions did I evaluate?
Windows Server Backup - Unreliable but came with windows so assumed it should be able to get the job done but lots of corrupted backups when trying to verify integrity.
Easeus TODO Backup - Lots of failed backups due to files in network share in the same folder as the backup job (previous backups causing errors) other than that no problems with it. lots of cool functions too but nakivo offers everything plus extra.
What other advice do I have?
I recommend this software for any medium to large businesses. It offers very good integrity of backups.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.