ERP Head at a manufacturing company with 1,001-5,000 employees
Real User
Top 5
Good for simple business processes but problems with automation and reporting
Pros and Cons
  • "Business One's best feature is transport management and collections."
  • "There are problems with Business One's collection management and reconciliation."

What is our primary use case?

I mainly use Business One to manage operations, including finance and sales.

What is most valuable?

Business One's best feature is transport management and collections.

What needs improvement?

There are problems with Business One's collection management and reconciliation. It's also quite difficult to automate with external systems, and its reporting could be clearer. In the next release, Business One should include automation for mobile apps.

For how long have I used the solution?

I've been using Business One for over seven years.

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April 2024
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What do I think about the stability of the solution?

Business One is stable.

What do I think about the scalability of the solution?

Business One is scalable.

How are customer service and support?

SAP's technical support used to be good but has become very unresponsive.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used SAP S/4.

How was the initial setup?

The initial setup was a very simple process and took a couple of hours since we were using a client web version.

What's my experience with pricing, setup cost, and licensing?

Business One's prices are really high, with a one-time cost of around one lakh.

Which other solutions did I evaluate?

I evaluated Tally, a local Indian product, but it lacked data security.

What other advice do I have?

Business One is good for smaller and medium-sized companies that want to handle simple business processes. For those companies, I would rate Business One nine out of ten, but overall I give it four out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Asim Nilose - PeerSpot reviewer
COO at INDIBA
Reseller
Top 5
Reliable and scalable, but add-ons could be integrated
Pros and Cons
  • "We have been satisfied with the technical support."
  • "The solution could improve by providing HR payroll, quality control, and maintenance. These are the missing features which we have to use add-ons solutions to provide the functionality."

What is our primary use case?

Our clients are mostly in the manufacturing and services industry. The companies in the manufacturing industry are in many areas, such as Consumer Packaged Goods, engineering, and project construction. We are using all the solutions core modules, sale, purchase, inventory, and manufacturing.

What needs improvement?

The solution could improve by providing HR payroll, quality control, and maintenance. These are the missing features which we have to use add-ons solutions to provide the functionality.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

We have been satisfied with the technical support.

How was the initial setup?

We have done the installation of this solution many times and it has become straightforwward.

What's my experience with pricing, setup cost, and licensing?

We are on a perpetual license for SAP Business One and the price it should be less expensive when comparing it to other solutions.

What other advice do I have?

I would recommend this solution to others. However, there are other solutions with features that could be a better fit for your use cases.

I rate SAP Business One a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Buyer's Guide
SAP Business One
April 2024
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
771,212 professionals have used our research since 2012.
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
Real User
Customizable with an easy initial setup and a simple interface
Pros and Cons
  • "It offers users a rather simple interface."
  • "In terms of business processes, the production could use improvement."

What is our primary use case?

I primarily implement the solution for manufacturing companies.

How has it helped my organization?

The solution has helped with inventory, especially. Having the right inventory figures in the system has really helped companies. It's helpful in making cash orders for sales better due to the fact that the ordering approval process is streamlined. 

What is most valuable?

The customization features are the solution's most valuable aspect. You can make user-defined fields and user-defined forms and those make life very easy for the business. The fact that you can do some customization without going into any coding is great. 

It offers users a rather simple interface. I like its interface as it is nice and compact. It's user-friendly and easy to navigate.

The initial setup isn't too complicated.

What needs improvement?

If I compare it to bigger ERPs, I'd like to see some more time management options and maybe some better expense management features.

In terms of business processes, the production could use improvement. There could be more maintenance fields.

In some places, there are still many areas that could be enhanced. 

For how long have I used the solution?

I've been working with the solution for a long time. It's likely been over five years at this point.

What do I think about the stability of the solution?

I haven't noticed any problems with stability. Security-wise, I don't see any issues in the backend of the SQL server. It's okay due to the fact that it is closed off. The reports can become heavy on SQL, so it sometimes slows down.

In general, I haven't dealt with bugs or glitches and it doesn't crash or freeze.

What do I think about the scalability of the solution?

If the solution was more customizable, it would be more scalable. We can scale it to some extent. However, it could be a bit better. 

How are customer service and technical support?

Typically, the partner or consultant provides technical support, and not the company itself. I wouldn't be able to directly comment on their own technical support. I don't have enough insight into it.

How was the initial setup?

The initial setup isn't too complex. It's very straightforward. There is an implementation center for Business One, however, I didn't use any of it during this project. The project management activities in terms of the initial setup sometimes require authorization instead of initialization and it should maybe be better. In general, though, it's pretty logical.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good. It's not bad if you compare it to other software on the market - such as Microsoft GP or AX.

What other advice do I have?

Due to the countries I work in, largely on-premises deployments are the norm and are preferred.

I used to work with different companies for Business One because my main job is as an implementer. I work as an ERP manager as well, however, my main work is implementation.

I would rate the solution at a nine out of ten. We've been mostly very happy with the product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
PeerSpot user
Deputy General Manager -IT at ROBO
Real User
Good financial management features and support but the integration needs improvement
Pros and Cons
  • "The most valuable feature of this solution is Financial Management."
  • "There is no dependency, the integration between the other applications."

What is our primary use case?

This is a complete production. We are manufacturers, especially in the manufacturing demand.

All of the production, finance, purchases, and different modules are being used in SAP Business One.

What is most valuable?

The most valuable feature of this solution is Financial Management.

What needs improvement?

The billing functionality and the integration of one department to other departments are areas that need improvement.

The price for AMC should be optional for those who do not use it.

There is no dependency, the integration between the other applications. For example, if I implement any third party, the integration will be a little bit complex.

The scalability of the data load and other aspects will also be complex. 

If you login to SAP S4HANA, it takes you a maximum of 20 seconds and with SAP Business One it will take a least one minute.

Bandwidth needs improvement.

I would like to see production integration included in the next release.

For how long have I used the solution?

The organization has been using this solution for ten years and I joined approximately two years ago.

What do I think about the stability of the solution?

This solution is stable. It's perfect. We have not had any issues.

What do I think about the scalability of the solution?

It's a scalable product.

How are customer service and technical support?

We have contacted technical support and we are satisfied with them.

How was the initial setup?

The initial setup is moderate. I can't say that it is straightforward but it is not complex, and it is not easy.

It's at a moderate level.

What's my experience with pricing, setup cost, and licensing?

In terms of price, it's fair, but the problem is with AMC. We are not using any AMC support but we are still paying it.

What other advice do I have?

I recommend this solution to others who are interested in using it.

I would rate SAP Business One a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
NasrRafiq - PeerSpot reviewer
SAP B1 Support Consultant at Abacus Consulting
Consultant
Top 20
Helps many organizations to fix their inventory management processes
Pros and Cons
  • "The Material Requirements Planning (MRP) feature of SAP Business One has been most beneficial for our reporting needs."
  • "The solution's CRM module can be made better."

What is most valuable?

The Material Requirements Planning (MRP) feature of SAP Business One has been most beneficial for our reporting needs.

What needs improvement?

The solution's CRM module can be made better. SAP Business One does not have an HRMS.

For how long have I used the solution?

I have been using SAP Business One for four years.

What do I think about the stability of the solution?

SAP Business One is a stable solution that provides many updates.

What do I think about the scalability of the solution?

Our clients for SAP Business One are usually small and medium-level businesses.

I rate the solution ten out of ten for scalability.

How was the initial setup?

It's difficult to implement the system and get the client's requirements, but after that, it's good.

What about the implementation team?

It takes around two to three months to implement the main parts of SAP Business One.

What's my experience with pricing, setup cost, and licensing?

If the client's budget is low, they go for SAP Business One. If their budget is high, they go for other products.

What other advice do I have?

SAP Business One is really good and has helped many organizations to fix their inventory management processes. The solution's CRM functionalities are good, but not that good. We can integrate other CRM systems like Salesforce and Odoo with SAP Business One.

Depending on the customer's needs, the solution can be deployed both on-premises and on the cloud. Gathering client requirements is a big challenge for us during the solution's implementation. I would recommend the solution to other SMBs.

Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Administration and Finance Coordinator at Globaltech Ecuador
Real User
Good analytics, dashboard, stability, and support
Pros and Cons
  • "I like analytics, dashboard, and KPIs a lot. It is very helpful when I need to check balances and financial statements."
  • "We would like a mobile version of this for sales exhibits, etc. We would also like more personalization features to personalize it for our organization."

What is our primary use case?

We use it for all business processes such as finance, CRM, banking, treasury management, inventory, and purchases. We use all the modules in the suite.

What is most valuable?

I like analytics, dashboard, and KPIs a lot. It is very helpful when I need to check balances and financial statements.

What needs improvement?

We would like a mobile version of this for sales exhibits, etc. We would also like more personalization features to personalize it for our organization.

For how long have I used the solution?

I have been using this solution for a year.

What do I think about the stability of the solution?

It is very good in terms of stability.

What do I think about the scalability of the solution?

At the moment, we are a small organization. We have about ten active users. We are a growing company. In the future, we will get to know whether we can easily scale it or not.

How are customer service and technical support?

Their support has been good. It has been a long time since we had any problem.

Which solution did I use previously and why did I switch?

We had a lot of solutions. Basically, it has accounting, so we decided to move to this solution to meet our business needs.

How was the initial setup?

It was a bit complex. This kind of implementation was new to us. Basically, we had to renew the data center, which required a lot of configuration. We also had to change a lot of permissions. The deployment took around two months.

What about the implementation team?

We used a consultant. They listened to all of our problems. There were some problems that they didn't know how to solve, but overall, they were good. We had two people for its deployment. 

We have two people for the maintenance of the data center. We have one internal person and one external person.

What's my experience with pricing, setup cost, and licensing?

We pay annually. It is around 800 a month.

What other advice do I have?

I would recommend doing proper testing because it is not a simple solution. It has many options and features.

I would rate SAP Business One a nine out of ten. It is a good solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Developer
Real User
Top 5Leaderboard
I like the monthly order management capabilities
Pros and Cons
  • "I like the monthly order management features."
  • "Business One lacks built-in HR features."

What is our primary use case?

We use Business One for finance, order management, and inventory. 

How has it helped my organization?

Business One is helpful when the company wants to change a process because it tells you the best practices for a company of the same size.

What is most valuable?

I like the monthly order management features. 

What needs improvement?

Business One lacks built-in HR features.

For how long have I used the solution?

I have used SAP Business One for one or two years.

What do I think about the stability of the solution?

I rate Business One seven out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Business One seven out of 10 for scalability.

How are customer service and support?

We use a partner for support. 

How was the initial setup?

I rate Business One four out of 10 for ease of implementation.

What's my experience with pricing, setup cost, and licensing?

The price depends on your use case. We have to pay extra for a third-party HR solution because SAP doesn't have that.

What other advice do I have?

I rate SAP Business One eight out of 10. My advice is to be ready to implement your ERP. Before selecting an ERP and starting the project, you must have a conversation with your users and clearly define your requirements. You need to familiarize them with the concept of an ERP so they can help you implement the project. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at EJADA
Consultant
A relatively simple to use solution although lacks the ability to integrate with other tools
Pros and Cons
  • "Less complicated than other similar solutions."
  • "Lacks ability to integrate with other tools."

What is our primary use case?

We are partners with SAP and I am an SAP FICO and s4 Hana consultant. 

What is most valuable?

This solution is less complicated than other similar solutions like ERP. 

What needs improvement?

The solution lacks ability to integrate with other tools. 

For how long have I used the solution?

I've worked with this solution for two and a half years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

The initial setup is straightforward. 

What's my experience with pricing, setup cost, and licensing?

The cost of licensing this solution is very fair. 

What other advice do I have?

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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Updated: April 2024
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Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.