IT Manager at Jabalpur Motors Ltd
Real User
Top 10
Though a stable solution for email security and email control, the solution's technical support needs to improve
Pros and Cons
  • "It is a stable solution...It is a scalable solution."
  • "Servicing and support are areas with shortcomings where the solution needs to improve."

What is our primary use case?

I have been using Sophos Email for a year. My company uses the solution as a customer. Also, I am using the solution's latest version.

What is most valuable?

Feature-wise, everything is fine with the solution.

What needs improvement?

Servicing and support are areas with shortcomings where the solution needs to improve.

For how long have I used the solution?

I have been using Sophos Email for a year. My company uses the solution as a customer. Also, I am using the solution's latest version.

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Sophos Email
May 2024
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What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

For support, on a scale of one to ten, where one is a low scale, and ten is the highest scale, I rate the support a six.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the setup a nine out of ten. So, it is very easy. The deployment can take up to a month.

What's my experience with pricing, setup cost, and licensing?

It is an expensive solution. On a scale of one to ten, where one is low price, and ten is high price, I rate the pricing a seven.

What other advice do I have?

I may suggest those planning to use the solution to give it a try. Since the technical support is not comfortable enough, I rate the overall solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ishtiyak Surve - PeerSpot reviewer
Cyber Security Engineer, Pre-sales Engineer at Green Edge
Reseller
Top 10
A scalable and innovative solution that protects users from phishing links and spam
Pros and Cons
  • "The solution protects users from phishing links and spam."
  • "The tool’s stability should be improved."

What is our primary use case?

The solution provides security from pristine emails and phishing emails.

What is most valuable?

Our customers are happy with the product. The solution protects users from phishing links and spam. The tool is integrated with AI.

What needs improvement?

The tool’s stability should be improved.

For how long have I used the solution?

I have been using the solution for two to three years.

What do I think about the stability of the solution?

The tool is not very stable. I rate the stability a seven out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a nine out of ten.

How was the initial setup?

I rate the ease of setup an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. Our customers have an issue with the price. I rate the pricing a six or seven out of ten.

Which other solutions did I evaluate?

There are other products in the market, like Trend Micro and SpamTitan. If someone wants features similar to Sophos Email on a lower budget, they will choose the other products.

What other advice do I have?

My previous organization had medium and enterprise-level customers. Many people like Sophos products and their technology. I like Sophos’ innovation. It develops features that are relevant to the latest attacks. I recommend the solution to a lot of my clients. They completely love the solution. The only issue is price. The product is very innovative. Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Buyer's Guide
Sophos Email
May 2024
Learn what your peers think about Sophos Email. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.
Network and infrastructure manager at Sonysugar
Real User
Top 10
Reliable, simple initial setup, and good support
Pros and Cons
  • "Sophos Email is a stable solution."
  • "Sophos Email can improve mail security."

What is our primary use case?

We have been receiving a lot of spam emails and we are using Sophos Email to help prevent the spam.

What needs improvement?

Sophos Email can improve mail security.

For how long have I used the solution?

I have been using Sophos Email for approximately six years.

What do I think about the stability of the solution?

Sophos Email is a stable solution.

What do I think about the scalability of the solution?

The scalability of Sophos Email is good.

We have approximately 450 people using this solution in my company.

How are customer service and support?

We have contacted the support from Sophos Email.

I rate the support from Sophos Email a four out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Sophos Email was easy.

I rate the initial setup of Sophos Email a  four out of five.

What's my experience with pricing, setup cost, and licensing?

I rate the price of Sophos Email a four out of five.

What other advice do I have?

I would encourage others to use this solution.

I rate Sophos Email a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
JOEY  CAPAPAS - PeerSpot reviewer
Sales Manager at iSolutions International, Inc.
Real User
Prevents phishing emails and other cybersecurity attacks
Pros and Cons
  • "Our client recently received many emails, and their employees didn't realize these emails were phishing attempts. Consequently, they clicked on them and fell victim to the attack. Therefore, it is important to secure their system with Sophos Email Security."

    What is our primary use case?

    The solution prevents phishing emails and other cybersecurity attacks.

    How has it helped my organization?

    Our client recently received many emails, and their employees didn't realize these emails were phishing attempts. Consequently, they clicked on them and fell victim to the attack. Therefore, it is important to secure their system with Sophos Email Security.

    What is most valuable?

    Sophos Email protection is very active. It has updated signatures for phishing and email attacks. Additionally, it can also send alerts regarding ransomware.

    For how long have I used the solution?

    I have been using Sophos Email since June last year.

    What do I think about the stability of the solution?

    Sophos gives good results and good feedback from clients.

    What do I think about the scalability of the solution?

    The solution is scalable.

    How are customer service and support?

    Support is excellent. They do have some delays.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    We also handle the implementation. I manage the branch, sales, and operations. Additionally, we have other roles, such as the technical team and support engineers, to ensure smooth operation for our clients. The deployment requires two technical personnel, including one certified support engineer.

    What's my experience with pricing, setup cost, and licensing?

    The solution's pricing is reasonable.

    What other advice do I have?

    Sophos is not difficult to maintain. Overall, I rate the solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Wisnu Nursahid - PeerSpot reviewer
    General Manager of Technical Division at VTI
    Real User
    Top 5Leaderboard
    A stable solution that needs to work on integrations
    Pros and Cons
    • "Sophos Email is in the cloud and integrated with its firewall."
    • "The tool's integration becomes an issue when the internet connection is weak."

    What is our primary use case?

    uuuu

    What is most valuable?

    Sophos Email is in the cloud and integrated with its firewall. 

    What needs improvement?

    The tool's integration becomes an issue when the internet connection is weak. 

    For how long have I used the solution?

    I have been using the product for ten years. 

    What do I think about the stability of the solution?

    Sophos Email is stable. 

    What's my experience with pricing, setup cost, and licensing?

    Sophos Email is priced lower than its competitors. 

    What other advice do I have?

    I rate the solution an eight out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    PeerSpot user
    Mohammad Mojtaba Sohrabi - PeerSpot reviewer
    Manager at New Outlook Group
    Real User
    Top 5
    Provides excellent email security and has strong online forums for information
    Pros and Cons
    • "The most valuable feature is its email security."
    • "It was sometimes hard to find the settings in the solution's interface."

    What is our primary use case?

    My customers use Sophos Email Security with the UTM features of Sophos, and they do not need to buy another product for email security. They have Sophos' full package and use one device for their needs.

    What is most valuable?

    The most valuable feature is its email security. Sophos has accounted for Internet access.

    What needs improvement?

    It was sometimes hard to find the settings in the solution's interface. Sophos should make the interface easier to use.

    For how long have I used the solution?

    We have a customer using the solution for six to seven months.

    What do I think about the scalability of the solution?

    The solution is scalable. We have about 300 employees in the company, and the device can take a larger number than this.

    How was the initial setup?

    Sophos' initial setup was not easy and not hard. It took one or two days to deploy.

    What's my experience with pricing, setup cost, and licensing?

    Customers buy a license along with the hardware. The pricing is fair.

    Which other solutions did I evaluate?

    We considered using FortiGate.

    What other advice do I have?

    We haven't contacted support since we use forums to solve our problems.

    I rate Sophos Email an eight out of ten. Sophos is one of the main options we recommend to clients looking for a firewall or email security solution.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    System Administrator at Finlays
    Real User
    Highly effective sandbox feature, highly reliable, and
    Pros and Cons
    • "The most valuable feature of Sophos Email is the sandbox. We're able to scan the file, isolate it, and look at it before it is delivered. It is highly effective."
    • "The installation of Sophos Email could be easier. It's a bit difficult because setting up the email virtually requires some bit of technical knowledge."

    What is our primary use case?

    I am using Sophos Email to protect us from malware. The emails go through the solutions before they come to the email server which protects us.

    What is most valuable?

    The most valuable feature of Sophos Email is the sandbox. We're able to scan the file, isolate it, and look at it before it is delivered. It is highly effective.

    For how long have I used the solution?

    I have been using Sophos Email one approximately one year.

    What do I think about the stability of the solution?

    Sophos Email is a stable solution. There is a lot of email activity and it has been working well.

    What do I think about the scalability of the solution?

    We have approximately 150 people in my organization using this solution and they are from the IT department. We do not plan to increase usage.

    How are customer service and support?

    The support from Sophos Email is good.

    How was the initial setup?

    The installation of Sophos Email could be easier. It's a bit difficult because setting up the email virtually requires some bit of technical knowledge.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Sophos Email an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    System Engineer at DSoft
    MSP
    Protects our systems from malware and other attacks
    Pros and Cons
    • "The tool is a good solution for protecting against email attacks and monitoring networks. It supports our compliance efforts and is easy to use and stable."
    • "The tool's pricing is expensive. In its future release, the tool should make reporting easier to view."

    What is our primary use case?

    The tool protects our systems from malware and other attacks. We use it to apply different policies and rules to our networks. 

    What is most valuable?

    The tool is a good solution for protecting against email attacks and monitoring networks. It supports our compliance efforts and is easy to use and stable.  

    What needs improvement?

    The tool's pricing is expensive. In its future release, the tool should make reporting easier to view. 

    For how long have I used the solution?

    I have been using the product for four years. 

    What do I think about the scalability of the solution?

    Sophos Email is scalable. 

    How are customer service and support?

    We have no problems with customer support. If we have any issues, we contact our partner, and they address them quickly. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The tool's deployment was completed in two days. 

    What about the implementation team?

    Sophos Email's deployment was done by our partners. They helped us with the rules. 

    What's my experience with pricing, setup cost, and licensing?

    Sophos Email is a little expensive for us, but it's necessary. We have a subscription and renew it every three years.

    What other advice do I have?

    Sophos Email is easy to integrate with other security systems. We use it alongside Microsoft Defender, and it works well for us. The tool is a popular choice for our country's government systems. 

    I rate the overall solution an eight out of ten. I would recommend it to others.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Buyer's Guide
    Download our free Sophos Email Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2024
    Buyer's Guide
    Download our free Sophos Email Report and get advice and tips from experienced pros sharing their opinions.