VMware Workspace ONE Reviews

I use Workspace ONE for my work with Homeland Security, but we're getting rid of it. VMware is the current mobile user platform for Homeland Security, specifically weapons of mass destruction. I've been consulting with them for the last four years, and I moved over to weapons of mass destruction four months ago. 

They're switching from VMware to Intune, and I was concerned with the due diligence. They've made a decision. and I'm helping them make that transition so that they can properly integrate the state and local devices for detecting chemical, biological, and nuclear attacks.

I just know some people at VMware at the senior level, and I talk to them when necessary. Homeland Security wasn't using the product how they should and they didn't reach out to VMware to identify the holes in the processes or inadequacies of the application that could've been addressed. 

The people in the weapons of mass destruction division didn't have the technical competencies to understand the software solutions, so they brought in a consulting company called Mobile Mentor, which is an Intune reseller. I told them that wasn't a reason to switch. 

VMware Workspace ONE is like any other product. You need to work with the vendor's software engineers to get the features you need to support your infrastructure. They can provide the technical modifications to the software you need to support your environment. 

For example, the Department of Defense has a peculiar IT infrastructure in terms of how they use SonicWall for mobile devices. If someone's using an Apple iPhone or an Android device, how do you partition it to support the mission? Public sector workers need to use a government cell because of the sensitive business they conduct on those devices. Mobile devices also include laptops and cell phones, creating more complexity. 

The bigger vendors like VMware, Insight, and MobileIron can assign engineers to customers. You can work with them to develop the right competency to use the product. 

I rate VMware Workspace ONE eight out of 10. 

The primary use case was to containerize data and allow us to deploy applications securely. That was the use case that was predicated on and funded as a security initiative.

We had no MDM in place before, and we had one after the fact. When we had a departing employee, we were able to close off their access immediately.

Basically, the data containerization and the ability to publish and consistently push apps is the most valuable aspect of the product.

It has good stability.

The product can scale. 

There was nothing that the product couldn't do except force upgrades of iOS on iPhones.

The management interface needs to be better.

We'd like more useful support.

The scripting language is all very unique to the product as opposed to using any kind of industry-standard methods. That might be frustrating for some teams. 

The initial setup can be complex.

I've worked with the solution for three years. 

The solution seems to be stable. 

This product scales well. 

At the high water mark, we had 3,200 users. We're down to about 2,100 now.

We do not have plans to expand the solution for a few reasons. Number one is cost. Number two is the management interface is poor. Number three is the absence of support from the vendor. Number four would be how hard it is to support Gene Pool. Finding people with expertise with the product are few and far between.

Support is absolutely horrible. 

If I was not escalating through the account team that I've got, I would have practically no support on it whatsoever. In terms of quality, it's an absolute one out of ten.

Negative

Initially, the setup itself is quite complex. We had bought what VMware called a starter kit, which came with some professional services to get us up and running with the product. I'd rate it a four out of five in terms of ease of deployment as we did have those professional services to help us.

Unfortunately, the implementation, I would have to call a fail. We had several existing devices, and installing the product properly involved wiping the phone and installing and then restoring the user's information. And we had a very large resistance to that approach from our client community. We ended up installing more of a BYOD model, which limited the value of the platform to our organization.

We had the help of VMware professional services. 

While they were helpful, we were not prepared for the amount of change it would be inflicting on our user base, and as a result, it was not as successful as we would've liked.

The ROI was predicated on a more secure environment. That was achieved.

It's a subscription from VMware. We have a hybrid setup with a physical gateway on site, however, beyond that, it's subscription-based.

We are paying about $145,000 a year on a three-year subscription with no ability to scale up or scale down within that class model.

I was not here when the initial purchase was made, so I don't have that comparative analysis from three years ago. It does not strike me as particularly expensive, however, given that Intune is now included with my E3 subscription, it's on the expensive side now.

Typically, the solution comes as part of a package deal. 

We are end-users. 

I'd warn future users not to underestimate the impact on an existing environment.

I'd rate the solution three out of ten. It's hard to use in the absence of support. It does what it needs to do. However, I don't like it.

VMware Workspace ONE is an MDM solution that we use to manage mobile devices, laptops, IoT devices, and iPads.

The solution's Self-Service feature is valuable because it gives a single managed application that users can download and use based on their preferences and productivity.

The solution's pre-stage enrollment could be improved. I would like to see more geofencing in the solution so that we can precisely track and keep a record of the devices in case of theft.

I have been using VMware Workspace ONE for three years.

VMware Workspace ONE is a stable solution. Sometimes, we have to wait for the latest updates. You don't have to wait in the case of Apple devices because Apple releases changes in their update, and based on that, the leading solutions also make the changes in the beta version.

VMware Workspace ONE is a scalable solution, and we can add multiple devices to it.

Currently, 1,500 users are managing the devices in our company. It's not extensively used because we are partners who sell these solutions to our customers.

We have heard from our customers that their experience with the solution's technical support was pretty good. Also, we have our in-house support center, where we take customer calls and resolve their issues periodically.

The solution's initial setup is not complex. Anyone with a little basic knowledge can do the configuration.

We implemented the solution through an in-house team.

The deployment process is pretty simple. You should have the devices, back-end connections, ports, and Identity Manager. The devices should be in one single portal managed by Apple Business Manager. You can do the enrollment. If the Apple Business Manager is unavailable, you can do the user-initiated enrollment, which can be done by the user's end.

In some cases, a customer may feel the solution is expensive.

VMware Workspace ONE is deployed on the cloud, but the on-premises version is also available based on the customer's industry requirements. Users who want to manage their devices should look at the solution based on their future prospects, not the current scenario.

Overall, I rate VMware Workspace ONE an eight out of ten.

We are using VMware Workspace ONE for mobile devices.

The most valuable feature of VMware Workspace ONE is it provides the ability to find out the location of devices and manage end-point solutions when they are deployed, and keep them secure.

The length of time it takes to deploy an application could improve.

I have been using VMware Workspace ONE for approximately seven years.

VMware Workspace ONE is reliable.

The solution is scalable.

We have hundreds of thousands of users using this solution.

The technical support is good.

I rate the support from VMware Workspace ONE an eight out of ten.

Positive

I have not used other similar solutions in the past.

Our teams decide which device the solution has to be implemented. The time it took to implement all our devices took approximately five hours.

We have a team that deploys VMware Workspace ONE.

I have received a return on our investment using this solution.

The price of the solution is costly for the number of users I am using it for.

We use approximately three engineers for the maintenance of this solution.

I would recommend this solution to others.

We will soon be discontinuing the use of VMware Workspace ONE and using an in-house solution.

I rate VMware Workspace ONE an eight out of ten.

I have used VMware Workspace ONE to manage and support the applications and operating systems (including Windows) used by staff in environments with all different kinds of requirements.

The feature with the highest rating for me is its employee management. I can also praise how versatile it is in terms of operating systems. It has good support for multiple operating systems and can easily manage them all. Not just that, but it can also support any kind of tool that can be run on all these operating systems.

From an identity perspective, there is a lot of room for improvement when it comes to integration with other solutions. I would say it needs more capabilities in terms of direct integrations, including cloud identity solution integrations.

Other areas of improvement are the synchronization functionality, as well as group management. I believe these areas could do with some polish. But beyond that, I wouldn't say anything else needs to be revamped.

I have been using VMware Workspace ONE for almost three years now.

It's a stable product, but regarding their capability in terms of pushing out patches and all that, they do seem to hit a ceiling sometimes. They need to increase their capability a little more in this area.

For example, it lags sometimes when sharing content, pushing updates, and so on. These areas have been a bit inconsistent when we had the initial setup and it's improved slightly since then, but it's not quite there yet.

I have found that it's always been scalable enough for our purposes.

The customer service is very good. They have supported everything from their out-of-the-box solution and even more than that. They extended their support to other regions when we started using them. And for some of the areas that they already serve, they came out on-site to help support us.

It's pretty straightforward. For the initial setup, it took around four days because we had requirements that prevented us from using it immediately as an out-of-the-box solution. That is, our setup had to adhere to certain scenarios which took some time to configure properly. To deploy the entire customized solution, I'd say it took around two to three weeks in total.

We implemented a customized solution that was based around specific scenarios and we were able to get their support team out on-site to help us.

If you have a host of custom requirements (including licensing), make sure to set aside enough time for the initial setup because it can take up to a few weeks depending on how complex your environment is. 

I can surely recommend VMware Workspace ONE to others.

I would rate VMware Workspace ONE a nine out of ten.

The solution was based on Linux and Windows. We used to test other systems. The solution is quite useful if we are not using encryption. The solution was quite good for my private use cases. It is easy to start something and work from scratch.

I tried to use the tool on an encrypted disk, but it was inconvenient. The encryption was difficult. The product must be available for more hardware.

I have used the solution in the past twelve months.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a ten out of ten. I use the product for my daily routine work.

I rate the ease of setup an eight or nine out of ten. The product is installed on our hardware. It's not available for each server and hardware. The deployment took a few weeks.

I rate the pricing a five out of ten.

Currently, I am using Proxmox. Proxmox is more available for simple tasks on PCs and Laptops.

Currently, the firmware is not working on the hardware. I do simple projects. Integrating the solution with other enterprise systems has moderately improved our operational efficiency. I will recommend the product to others. It is quite good. I like the tool. Overall, I rate the solution a five out of ten.

I use the solution to manage the shared devices in the organization.

All the features of the solution are very useful. The solution has a lot of capabilities, and it is easy to manage and customize.

The solution should improve its support. When we had some issues, the support did not respond quickly, and they did not provide a solution.

I have been using the solution for the past one year.

When VMware upgraded the solution, we faced some problems with bugs. I rate the stability an eight out of ten.

The scalability of the solution is fine. About 2000 employees in our organization used the solution. I rate the scalability a ten out of ten.

The initial setup is straightforward once you get used to it.

To start using the solution and access their profile and applications, the users must enter their email addresses and passwords in the laptops they receive. 

We need around twelve employees to implement the solution from scratch.

We paid a yearly license fee for the solution. Our organization has stopped using the solution because it was expensive.

We took two months to understand and manage the tool properly. It is a cloud-based solution. Our client might have used a third-party consultant to deploy the solution. I came to the team after the implementation was done. We do not use the solution anymore. We migrated from VMware Workspace ONE to Microsoft Intune because of the price.

The solution is really good for a large company. It provides different use cases for the devices. Overall, I rate the solution a ten out of ten.

The solution is good for controlling mobile devices centrally. When you have a distributed network, it's able to easily manage and centralize.

It's provided us with a lot of benefits. We can control the app and wipe any data remotely in case of loss or theft. 

We can also apply patches to ensure the latest versions are available.

The solution allows us to control everything centrally. 

It's meeting our requirements right now. It's aligned with our internet policy as well as our security policy. 

It's stable and reliable. 

The solution can scale. 

The setup is pretty straightforward. 

Sometimes, we have challenges with remote patching and remote version upgrades. We'd like the product to improve these capabilities to make patch management especially a bit more straightforward. 

We do not need any extra features. 

Technical support could be better. 

I've been using the solution for five years.

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.

The solution is scalable and easy to expand. 

We have 100 users on it right now. 

Technical support is okay, however, it needs a bit of improvement. 

Positive

We did not use a different solution previously. 

The initial setup was very easy. 

We did a standard deployment process only. There are no customizations that we made. 

There is no maintenance required. 

We handled the solution's deployment in-house, as well as with help from the vendor. 

I can't speak to the exact pricing and licensing. It's pretty reasonable in terms of the cost. 

I am using the latest version of the solution. 

While it depends on the business needs and the policy requirements, I'd recommend the solution. 

I'd rate the solution nine out of ten.