We performed a comparison between Amazon CloudWatch and Dynatrace based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Amazon CloudWatch users liked the solution’s simplicity, intuitive interface, and ability to handle large workloads. Users also praised CloudWatch’s comprehensive monitoring and alerts. Dynatrace is highly regarded for its advanced AI engine and ability to identify infrastructure automatically. It also offers session replay and impressive visualization features. Some reviews mentioned that Amazon CloudWatch could improve performance and dashboard visualization through. Others noted that the solution lacked compatibility with some databases. Some Dynatrace reviewers feel the learning curve is a little steep, and the documentation could be clearer. Users say that Dynatrace should offer more security options and improve integration with other tools.
Service and Support: Customers generally have positive opinions about Amazon's customer service. They commended the support team for its availability and timely issue resolution. Users generally found Dynatrace's customer service to be helpful and available, but some said that the response times and documentation have room for improvement.
Ease of Deployment: Amazon CloudWatch is generally described as easy to set up. Dynatrace's setup is simple, efficient, and requires minimal technical configuration. It takes a few hours at most.
Pricing: Amazon CloudWatch offers a flexible pricing structure based on usage and processing without any separate licensing cost. Some users said that scaling up can be costly due to the need for additional storage space. Users say Dynatrace is expensive. Some noted that the licensing model is complicated and not transparent. Some said they struggled to accurately predict the number of units needed.
ROI: Amazon CloudWatch offers a return on investment by minimizing the need for manual monitoring. Dynatrace users said the solution saved them money and reduced downtime.
"The solution is easy to use."
"We have found the pricing to be reasonable."
"What I found most valuable in Amazon CloudWatch is that it gives you detailed information, which I found helpful because it can even provide you with data for the past one minute, which is quite granular. That was what helped me most in terms of finding the root causes. Task automation is another valuable feature of Amazon CloudWatch."
"The initial setup is easy."
"The most valuable features of Amazon CloudWatch are metrics, dashboards, alarms, logs, events, logs insight, and application insights."
"I have found the memory metrics and the CPU metrics valuable."
"We can create events and alerts. We use the information to dive down into the infrastructure performance."
"The monitoring feature is valuable."
"Capability to troubleshoot isolated customer complaints with the user session feature."
"The real-user monitoring is mostly used to gauge the difference in performance for multitenant applications, This is so we can discern if there are any local network or client-facing issues when we do a comparison between each customer. It is quite important for us to be able to identify a client-side issue, as opposed to a feature managed problem, because we're essentially providing managed services of business applications."
"Performance has improved substantially since we started using it."
"The autodiscovery of service intercommunication has saved countless man hours and is dynamically updated when new services are added."
"We are able to fix issues rather quickly, by identifying then fixing them. Therefore, the efficiency of the organization has improved. We are spending less time fixing issues."
"PurePaths. The ability to see the transaction flow of the web request. It's valuable because our developers, when we have an issue, they can drill down to see exactly where in the application, the call in the application; where the high response time is, or where something is wrong."
"The ability to create any dashboard that you want for different levels of reporting for technical people, managers, or even executive level. They can get a one page view of what the system health and performance looks like."
"The ability to drill down from an alert into a problem and pinpoint the source of an issue saves my client teams hours of time."
"It would be beneficial for CloudWatch to provide an API interface and some kind of custom configuration."
"The configuration capabilities could be better."
"The monitoring part and GUI are areas in Amazon CloudWatch that have shortcomings currently and can be considered for improvements in the future."
"It is hard to configure; it is not a straightforward tool."
"Right now, in relation to monitoring services, there are too many services and too many metrics per service."
"CloudWatch doesn’t monitor disk throughput by default."
"The solution could benefit from a price decrease."
"For monitoring applications or for APM, CloudWatch has some limitations. You cannot monitor application performance from CloudWatch, and you have to go for a third-party tool."
"It could improve its GUI interface. The GUI design is too crowded and the icons are small. Sometimes I end up clicking on the wrong button."
"I would like to know if classes and methods selected in "Method Sensor Rules" were changed in the applications, and not depend on the developers to warn us."
"In the next release, I'd like to see more portables included regarding the screens."
"They should make hooks into some of the more modern performance testing tools a little easier. I think that would go a long way."
"More visibility into Python processes."
"One thing we'd like to see is mobile native replay. They don't have a timeline on it yet, but that's one of the key things we're looking at, to get rid of one of our incumbent products that does replay."
"I need more experience."
"Log analytics in the classic synthetic and RUM tools would be a great addition."
Amazon CloudWatch is ranked 12th in Log Management with 40 reviews while Dynatrace is ranked 4th in Log Management with 342 reviews. Amazon CloudWatch is rated 8.0, while Dynatrace is rated 8.8. The top reviewer of Amazon CloudWatch writes "Instantaneous response when monitoring logs and KPIs". On the other hand, the top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". Amazon CloudWatch is most compared with Zabbix, Datadog, Google Cloud's operations suite (formerly Stackdriver), SolarWinds NPM and Nagios XI, whereas Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor. See our Amazon CloudWatch vs. Dynatrace report.
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We monitor all Log Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.