We performed a comparison between ARIS BPA and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution provides integrations to ServiceNow and other systems, flexibility of connectivity, and reporting."
"The solution's basic features are easy to use, overall designed well, and it has good process mining analysis."
"In general, the users really like it and they can get started using it very easily."
"Process Modeling or Process Mapping/Documentation. This is the most comprehensive tool for capturing the process details. Any organization who wants to embark on a BPM journey, process mapping/documentation, lays the foundation for the BPM led implementation."
"The tool has good navigation."
"ARIS Reporting – Helps download valuable content from the tool in multiple formats."
"The most valuable feature is the flexibility of the solution to fully customize the methodology according to the company's needs, and to enforce that methodology with features like filters, semantic checks, and reports."
"The most valuable feature in the latest versions is the connect portal, where you can do very simple modeling using the web-based portal."
"The most valuable feature is the ability to customize your rules and put them inside the tool."
"We have used a lot of out-of-the-box reporting on the process performance metrics. We have been able to make suggested changes to staff for this role or streamlining by eliminate some activities where people were not requiring a lot of work in the first place."
"Setting it up is fairly easy. If somebody has knowledge of the system, he or she will be able to do it fairly quickly."
"I think the best way it can be it improved, is to make it easier to install. It's a very complicated piece of software, and there are a lot of things you have to do to get it set up. It's not just running an installer. You install WebSphere. You install the BPM product, and there's a large host of other steps you have to do: run queries against the database, you have to manually configure a bunch of properties files for your environment. I think if they could streamline all that, so it wasn't a considerable effort to install, that would be very useful. Because from an engineering point of view, you want to spend as little time as possible actually installing a product."
"The possibility to add Java code as embedded .jar, that increases the flexibility of the solution."
"Technical support is good. They are very responsive. It is usually me who takes more time to get back to them than they take to get back to me, which is good."
"Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
"Provides the power to understand and automate processes."
"There are some things in the collaboration module that could be improved a little, such as the functionality which dynamically pushes notifications to interested people when a process changes during the Release Cycle Management workflow."
"While the dashboarding solution for integrating all kinds of process-related information from company sources other than ARIS is getting ever better, my personal wish would be to have a module that is more targeted to an Agile implementation of some modeled processes (model–to-execute)."
"End-to-end visibility and real-time are areas that will need greater attention."
"I had a hard time with ARIS's access and licensing policy. It requires you to pay for each step you want to take forward with the solution."
"Since ARIS 9.X was released, the product has not been as robust and responsive as the previous versions."
"It would be helpful if ARIS BPA could have a simple database to get the extract of various attributes."
"The areas of ARIS where we see room for improvement are actually related to the background services that support it. Over the last number of years, Software AG has moved from an on-premises solution into deploying a SaaS solution to their enterprise base. That has been really successful from my point of view, as I have been a customer of ARIS, managing the relationship, for a couple years. Certain support functions around the knowledge base, customer service, and the cross and upselling of modules within the core ARIS component are lagging behind the SaaS movement."
"There is not enough documentation provided for the tool's support or administration."
"The business would like to use the product with a lot less IT and equipment involvement."
"Performance on large scale requirements could also be improved."
"I'd like the tool to be more flexible."
"The pricing is a little bit high. It's gone up in cost."
"The initial setup can be tricky because IBM BPM is not based on a popular stack, and it's difficult to hire a developer for this product."
"The options for customization could be improved. More customization using your own code would be beneficial."
"I would like it more documentation during the design phase."
"We had hoped that the product would provide us with plug-ins like Salesforce. Its development environment needs to improve. We expect to see elastic features like containerization. We don't just need an on-prem virtual machine."
ARIS BPA is ranked 6th in Business Process Management (BPM) with 64 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. ARIS BPA is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of ARIS BPA writes "I can usually find an answer to my issue on ARIS Community". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". ARIS BPA is most compared with SAP Signavio Process Manager, ADONIS, Camunda and Sparx Systems Enterprise Architect, whereas IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and Bizagi. See our ARIS BPA vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors.
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