We performed a comparison between Bizagi and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the integration part, and I also like how they use the database, such as the data when they implement all the data side, and how you can easily integrate it with their widgets."
"Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify."
"The most valuable feature is the simulation."
"I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature."
"Business process modelling and simulation."
"The interface, design, and accessible user manuals to help get started using the solution are valuable features in Bizagi."
"I very much like the reusable rules and forms, and the way Bizagi controls the process flow. I also like the document generating system to generate PDFs and then .doc files with information gathered from a flow. At the end of a process, you can generate a document that can be printed."
"The product enables the users to automate the processes and provides a good user experience."
"ServiceNow is easy to use."
"The analytics - we like to keep track of how much work everyone is doing."
"The workflow capability for easy setup is powerful."
"Easy to integrate with third-party applications."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"ServiceNow is easy to use and has a user-friendly interface."
"Its performance needs to be improved. The main thing is that it is limited, especially in terms of the response times. When the processes become a bit large, it is very awkward to work with the Bizagi modeler. When you have already modeled but start to rearrange, it is quite a bit of an effort to change the stuff. When you rearrange lanes or have new structures, it goes rather squiggly up and down and so on, which could be improved. The visual outputs of the DIREPs of the process models are pixelated and have a bad image quality. It is a PNG or JPEG, and you cannot export it as a PDF. When you have rather large processes, you should be able to arrange them hierarchically. Currently, it is not supported. If you use sub-processes and inflate a process, suddenly the arrangement is totally different, and although you know the process, you have to look where is it now. You need a good understanding of the levels of your processes before you start in Bizagi. It can have automatic support for optimal presentation. In BPM, you should have it from the top left to the bottom right. However, in most cases, people don't know how they should arrange it. Therefore, it would be nice to have a suggestion system for different arrangements to be able to better present the process."
"Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved."
"For the small business, this is very bad because it is still fragmented. The licensing policy should be more flexible and small company oriented. In micro-small companies, there should only be one or two. That's not the problem. Maybe it is too flexible, there are so many pieces that you need to put together. When you have a small business, it can be a little complicated, not so easy."
"The free version could be better. Some of the templates and all the functionalities aren't available in the free version. I've been trying to check some maps, for example, organizational maps or a model on organization hierarchy. Apparently, there seems to be no template. You have to create your own. I am not sure if there are templates, but I've not really seen any. I think that there's room for improvement."
"Bizagi doesn't have integrations with other solutions, such as ERP systems. In the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult. Its scalability can also be improved. It is good for a startup, but when you need something more complex, it is not good."
"Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it."
"In business process mapping, you have pools and dark pools. I don't see that Bizagi differentiates between a regular pool and a dark pool."
"It would be helpful if they added some extra features in the next update."
"Compared to other products that I have been using, it is not as user-friendly."
"Licensing costs are very high."
"The capital expenditure neeed to get the tool up and running is extensive."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"The visuals are the one area where there is opportunity for improvement."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
Bizagi is ranked 13th in Rapid Application Development Software with 78 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Bizagi is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Bizagi is most compared with Camunda, Visio, Bonita, Microsoft Power Apps and ARIS BPA, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Bizagi vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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