We performed a comparison between Clarity SM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."
"It's fairly easy to use, from a UI standpoint."
"It is the most stable product in the market."
"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."
"Logging every action in Service Desk Manager (SDM)."
"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."
"It gives us one central location to know, not only who is contacting us, but what they're contacting us for, what application they're contacting us for."
"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"Has a powerful audit combination that helps achieve high accuracy."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"The most valuable feature is the ability to correct maintenance."
"The most valuable feature is asset management maintenance as well as asset management overall."
"IBM Maximo is the best software for assets management."
"Provides great flexibility."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"Report solutions are a little short."
"One area that this product can improve is in the mobile user aspect."
"We would like to see them revamp, or rework, a lot of their configuration management database structures. We hear that is on the horizon."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"The product needs to have a better user experience in the interface and mobile functionality."
"It doesn't yet have the ability to integrate with other products."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"The interface is not very easy or user-friendly and is in need of improvement."
"Maximo is a big system, so the initial setup is complex."
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews. Clarity SM is rated 7.8, while IBM Maximo is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.