We performed a comparison between HCL Domino and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Domino's dual functionality as both a messaging and application solution is a standout feature compared to Exchange, which solely focuses on messaging."
"The most valuable feature of HCL Domino is how robust it is."
"It is an excellent solution."
"I like that HCL Domino is stable. It's a great product. I also like that HCL Domino is a mature product under IBM, which is why many companies use it."
"I find the HCL Domino server scalable."
"We have been able to set up a portal using a special XPage application that gives our customers access to this system."
"The most valuable features of the solution are security and integration."
"For workflow applications or general applications, the rapid development capability is what we value most."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"The most recent addition of SAM Premium is a game changer for many organizations."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"If you stick to the out-of-the-box solution, it's an easy setup."
"HCL Domino could improve by having integration with other solutions, such as Microsoft 365."
"The solution could improve Kubernetes or Dockers migration to new environments in the cloud."
"When you compare with Microsoft Exchange, the UI could be more user-friendly."
"Its performance and integration could be better. It has capabilities for large deployment with several servers, but in the latest interface, running with different servers isn't supported."
"It would be advantageous if the web server could seamlessly pick up configuration changes without the need for a complete restart."
"For me, the one thing missing is a really good reporting engine."
"Recently, IBM sold the product to HCL. Since Pakistan and India have some problems on a domestic level, we were actually considering replacing it with Indian products from the organization. We're just facing some regulatory issues."
"HCL Domino needs to be more user-friendly."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"Licensing costs are very high."
"There is inherent complexity with this tool because of the number of things that it can do."
"It's a little expensive compared to other tools."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"It's too complicated and there are too many options."
HCL Domino is ranked 17th in Rapid Application Development Software with 18 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. HCL Domino is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of HCL Domino writes "A stable and versatile enterprise solution consolidating various functions like email, collaboration, and application development in a user-friendly manner". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". HCL Domino is most compared with Microsoft Exchange, Microsoft Power Apps, HCL Notes, Zimbra Collaboration and Oracle Application Express (APEX), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our HCL Domino vs. ServiceNow report.
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