We performed a comparison between Kaseya VSA and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable part of this solution is the security features that it offers."
"The ease of access and ease of use was great."
"This solution is our RMM tool and we love the deployment features."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"Kaseya VSA's best features are auditing and reporting."
"The most valuable features of this solution are automation, inventory, and patch management."
"The most valuable feature is the ease of use. Using this solution enables us to get support easily."
"The initial setup of TeamViewer Remote Management is very simple."
"TeamViewer Remote Management is very easy and very good for remote work."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"It's stable and reliable."
"Transferring files and viewing data work well with TeamViewer Remote Management."
"The product helps us efficiently fix technical issues and maintain system downtime."
"The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"Sometimes, the product misinterprets the functionality of a machine."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"The audit and KNM tools could improve."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"I believe we should include a VSA license to provide complete endpoint management."
"The main issue with the solution is the stability problem arising from network issues."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."
"VPN connection is an area with shortcomings that need improvement in the solution."
"I don't like having so many updates."
"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."
"I have contacted customer service and support a couple of times, but it was not good."
"The security could be improved."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. Kaseya VSA is rated 7.6, while TeamViewer Remote Management is rated 8.4. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and SolarWinds NPM, whereas TeamViewer Remote Management is most compared with Azure Bastion, NinjaOne and Datto Remote Monitoring and Management. See our Kaseya VSA vs. TeamViewer Remote Management report.
See our list of best Remote Monitoring and Management (RMM) vendors.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.