We performed a comparison between LogMeIn Rescue and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is very straightforward to set up, use, install, and transfer sessions."
"it's very easy to use, it's very efficient."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."
"Being able to transfer files quickly and easily via the remote file manager."
"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"The product is easy to install."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"The document control is quite good."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"It is a scalable product."
"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
"The solution is very stable. We've never had a problem with it."
"From my perspective, the most important is the login."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"They need to improve their technical support."
"TeamViewer has a legacy and may not be using the latest UI trends."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"A feature that they could add is chat with sound to talk."
"The business interface is clunky and not well-documented."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"It becomes complicated to switch from one monitor to another for different windows."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. LogMeIn Rescue is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, LogMeIn Central, VNC Connect and LogMeIn Pro, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and N-able Take Control. See our LogMeIn Rescue vs. TeamViewer report.
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