We performed a comparison between LogMeIn Rescue and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."
"It is very stable. It adjusts to bandwidth very well."
"Ability to save a permanent remote connection, hold, and/or transfer."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"The product is stable."
"It is a stable product."
"Microsoft Remote Desktop Services is scalable."
"It works fine, and it is largely issue-free."
"The installation is straightforward."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"We use it to connect to the legacy system."
"The solution’s pricing could be improved."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"The solution isn't as good as the Citrix option."
"My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"The user interface needs improvement."
"The solution should have better security."
"The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
"The stability must be improved."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
More Microsoft Remote Desktop Services Pricing and Cost Advice →
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. LogMeIn Rescue is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". LogMeIn Rescue is most compared with GoToAssist, TeamViewer, LogMeIn Central, VNC Connect and LogMeIn Pro, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access. See our LogMeIn Rescue vs. Microsoft Remote Desktop Services report.
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