We performed a comparison between New Relic and SCOM based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"The simplicity of the dashboard is very good."
"The stability of New Relic APM is very good."
"The solution has improved our overrides and the ability to start services if they're stopped."
"Being able to make and customize management packs and send out notifications is very valuable."
"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."
"The most valuable feature is the monitoring of Windows and Linux servers."
"This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis."
"We have found the scalability capabilities to be okay."
"SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"The solution should include more detailed reports for SQL database requests."
"The solution must provide better support for Azure Web Apps service."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"It would be a much better product if Microsoft provided management packs with the product."
"It could use some system enhancements, such as better dashboards."
"Application monitoring must be improved."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"It'll help if they can provide real-time or closer to real-time monitoring."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"The price could be improved."
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New Relic is ranked 6th in Network Monitoring Software with 152 reviews while SCOM is ranked 10th in Network Monitoring Software with 78 reviews. New Relic is rated 8.6, while SCOM is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and OpenText Operations Bridge. See our New Relic vs. SCOM report.
See our list of best Network Monitoring Software vendors.
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