We performed a comparison between New Relic and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of New Relic is its ease of use."
"It allows the restriction of privileges and control of users."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"The most valuable feature is the ability to manage the application flow."
"It does everything we wanted it to do."
"The integration and configuration of New Relic is straightforward and easy."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"I like the tool's discovery feature."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The solution is very capable and user friendly."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"I am impressed with the tool's ability to track information in an easy way."
"There were some settings we had issues with."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The price could improve."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"The security policies could be increased."
"The pricing is high."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"There is room for improvement in the stability of ServiceNow."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"It should have better integrations with other solutions."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
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New Relic is ranked 5th in IT Infrastructure Monitoring with 152 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. New Relic is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our New Relic vs. ServiceNow IT Operations Management report.
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